Member Experience & Growth Specialist

Wisconsin Athletic Club; West Allis (WI); On-site; USD 42,000 - 65,000; Full time

Job summary

Wisconsin Athletic Club is hiring for a full-time Member Services role at WAC West Allis. You will drive prospecting, handle outreach via calls, texts, and emails, and manage leads in GymSales with focus on appointments and tours.

The position blends sales with member services, requiring weekend and varied shifts, a strong work ethic, and the ability to exceed monthly goals through personalized client engagement.

Qualifications

• Prospecting and outreach are core responsibilities with a daily activity plan.
• Maintain organized records in GymSales and outreach calendars.
• Engage with members, guests and corporate accounts to grow membership.

Responsibilities

• Begin each day with a plan and time-block daily duties.
• Prospect for leads and book appointments to hit sales goals.
• Present tours to convert inquiries into memberships and cross-promotions.

Skills

Prospecting

Outbound calls

Phone calls

Text messaging

Email outreach

Lead generation

Appointment setting

Member services

Sales

Networking

Presentation

Education

College degree

Tools

GymSales

Road to Success

WorkingWell

Job description

Wisconsin Athletic Club is hiring for a full-time Member Services role at WAC West Allis. You will drive prospecting, handle outreach via calls, texts, and emails, and manage leads in GymSales with focus on appointments and tours.

The position blends sales with member services, requiring weekend and varied shifts, a strong work ethic, and the ability to exceed monthly goals through personalized client engagement.