Member Experience & Growth Specialist

24 Hour Fitness; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Medical coverage

Dental coverage

401k match

Free gym membership

Product discounts

Personal training discounts

Job summary

24 Hour Fitness in Houston is seeking a Sales and Service Expert to deliver a top-tier guest experience while driving membership, fitness and retail sales. You will build relationships, explain value, and help members achieve their goals through our programs and services.

As part of the club team, you’ll onboard new members, promote local campaigns, and support retention through personalized service. A strong sales mindset and excellent communication are essential to success.

Qualifications

• In-depth knowledge and experience with sales practices and techniques.
• General understanding of Fitness Industry.
• Strong interpersonal communication skills.
• Strong customer service skills.
• Independent, self-starter with strong organizational skills.
• Ability to work as part of a team.
• Ability to operate Point of Sale (POS) System.
• Knowledge of Membership System software preferred.

Responsibilities

• Execute CARE sales model with each guest and relate how 24 Hour Fitness's products/services will satisfy their fitness needs.
• On-boards new members and assist with retention activities to drive club profitability.
• Consistently achieves or exceeds personal and team sales goals.
• Prospecting and Lead Generation: generates leads through community outreach, referrals, and on-site programs.
• Member Experience: greet members, assist with questions, and connect them with resources and services.

Skills

Sales experience

Customer service

Interpersonal skills

Team player

Computer skills

POS system

Membership software

Education

High school diploma

CPR/AED certification

Bachelor’s degree preferred

Tools

POS System

Membership software

Job description

24 Hour Fitness in Houston is seeking a Sales and Service Expert to deliver a top-tier guest experience while driving membership, fitness and retail sales. You will build relationships, explain value, and help members achieve their goals through our programs and services.

As part of the club team, you’ll onboard new members, promote local campaigns, and support retention through personalized service. A strong sales mindset and excellent communication are essential to success.