Member Experience & Frontline Services Specialist

Sam's Club; Gainesville (FL); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits: medical, vision, and dental coverage.

Financial benefits: 401(k), stock purchase, and company-paid life insurance.

Paid time off: PTO, parental leave, and family care leave.

Education assistance: covers tuition, books, and fees.

Job summary

Sam's Club is seeking a Member Frontline Services Associate in Gainesville, Florida. In this role, you'll provide outstanding member service, maintain the checkout area, resolve member issues, and assist with various payments and returns. You'll also promote store products and help members navigate self-service technology.

This position offers benefits including health and financial coverage, paid time off, and educational assistance. The hourly wage ranges from $17.00 to $25.00, with potential additional premiums based on specific conditions.

Qualifications

• Retail experience, including operating front-end equipment (e.g., cash register).
• Experience working with mobile retail applications.

Responsibilities

• Provide member service and maintain the checkout area.
• Resolve member issues and concerns.
• Promote Sam's Club products and services.
• Guide and support members regarding self-service technology.
• Process member purchases, payments, returns, refunds, and exchanges.

Skills

Retail experience

Operating front-end equipment

Experience with mobile retail applications

Job description

Sam's Club is seeking a Member Frontline Services Associate in Gainesville, Florida. In this role, you'll provide outstanding member service, maintain the checkout area, resolve member issues, and assist with various payments and returns. You'll also promote store products and help members navigate self-service technology.

This position offers benefits including health and financial coverage, paid time off, and educational assistance. The hourly wage ranges from $17.00 to $25.00, with potential additional premiums based on specific conditions.