Member Experience Front Desk Specialist (Part-Time)

D1 Training O'Fallon; Lincolnshire (IL); Sur place; USD 23 000 - 26 000; Temps partiel

Avantages offerts par ce poste

Training & development

Résumé du poste

D1 Training Lincolnshire is seeking a Front Desk & Member Experience Associate for a part-time role in Lincolnshire, IL. The position involves greeting members, checking in for classes, answering questions, and building relationships to ensure every member feels welcomed and valued.

You will create a friendly, energetic environment, assist with scheduling and account needs, and support the team with basic operations. Prior customer service or front desk experience is preferred.

Qualifications

• Previous experience in customer service, hospitality, fitness, retail, or a front desk.
• Personable with the ability to connect with members and parents.

Responsabilités

• Greet every athlete, parent, member, and guest as they enter the facility
• Acknowledge and thank members as they leave
• Check members into scheduled training sessions
• Learn member and athlete names and build relationships within our D1 community
• Create a friendly, energetic, and professional atmosphere
• Help new members and guests feel comfortable from the moment they arrive
• Answer basic questions regarding classes, schedules, memberships, and facility operations
• Assist members with basic scheduling and account needs
• Help address customer questions or concerns and involve management when appropriate
• Communicate important information between members, parents, coaches, and management
• Keep the front desk, lobby, and member-facing areas clean, organized, and welcoming
• Stay aware of what's happening throughout the facility and proactively look for opportunities to help
• Support the coaching and management team with basic operational needs

Connaissances

Customer service

Hospitality

Communication

Description du poste

D1 Training Lincolnshire is seeking a Front Desk & Member Experience Associate for a part-time role in Lincolnshire, IL. The position involves greeting members, checking in for classes, answering questions, and building relationships to ensure every member feels welcomed and valued.

You will create a friendly, energetic environment, assist with scheduling and account needs, and support the team with basic operations. Prior customer service or front desk experience is preferred.