Member Experience Front Desk Specialist

Asphalt Green; New York (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

Asphalt Green, a nonprofit at multiple NYC campuses, seeks a Customer Experience Associate to deliver welcoming, high-quality front desk service. You will support check-in, provide program information, and assist with membership and administrative tasks, contributing to a positive member experience.

Ideal candidates are friendly, proactive, and calm under pressure, with strong communication skills and a passion for helping people in a fast-paced, community-focused environment.

Qualifications

• Strong communication and customer service skills.
• Ability to multitask, stay organized, and handle high-volume periods.
• Experience with CRM or front desk systems is preferred.

Responsibilities

• Greet members, guests, and program participants warmly.
• Handle check-in/check-out efficiently and maintain facility access.
• Provide accurate information on programs, memberships, and policies.
• Respond to questions from members, guests, and staff.
• Support membership operations, including POS transactions.
• Maintain front desk areas, towels, and inventory.

Skills

Customer service

Communication

Multitasking

Conflict resolution

Team player

Tools

Salesforce

POS system

Job description

Asphalt Green, a nonprofit at multiple NYC campuses, seeks a Customer Experience Associate to deliver welcoming, high-quality front desk service. You will support check-in, provide program information, and assist with membership and administrative tasks, contributing to a positive member experience.

Ideal candidates are friendly, proactive, and calm under pressure, with strong communication skills and a passion for helping people in a fast-paced, community-focused environment.