Member Experience Pro - Front Desk & Community Programs

Asphalt Green; New York (NY); On-site; USD 39,000 - 48,000; Full time

Job summary

Asphalt Green in Battery Park City, New York, is seeking a Customer Experience Associate to provide a welcoming, professional front desk experience and support for members, guests, and staff. You will manage check-in/out, member communications, and front desk operations while delivering high-quality service in a fast-paced nonprofit setting.

The role emphasizes friendly, proactive service, strong communication, and collaboration with multiple departments to ensure a safe and positive member

Qualifications

• Strong communication and customer service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Experience with CRM/POS systems is preferred.

Responsibilities

• Greet members and guests, creating a welcoming front desk experience.
• Handle check-in and check-out procedures accurately and efficiently.
• Provide accurate information about programs, memberships, and policies.

Skills

Strong communication

Customer service

Interpersonal skills

Conflict resolution

Multitasking

Calm under pressure

Team oriented

CRM systems familiarity

Tools

Salesforce

POS systems

Job description

Asphalt Green in Battery Park City, New York, is seeking a Customer Experience Associate to provide a welcoming, professional front desk experience and support for members, guests, and staff. You will manage check-in/out, member communications, and front desk operations while delivering high-quality service in a fast-paced nonprofit setting.

The role emphasizes friendly, proactive service, strong communication, and collaboration with multiple departments to ensure a safe and positive member