Front Desk & Member Experience Specialist

Asphalt Green; New York (NY); On-site; USD 23,000 - 32,000; Part time

Job summary

Asphalt Green is seeking a dynamic, organized Customer Experience Associate for our Upper East Side campuses. This role supports front desk operations, facility access, check-in/check-out, member communication, and day-to-day customer service, ensuring a welcoming and high-quality experience for members, guests, and staff.

The ideal candidate is friendly, proactive, keeps calm under pressure, and enjoys working in a fast-paced, mission-driven community setting.

Qualifications

• Excellent communication and customer service skills.
• Strong interpersonal and conflict-resolution abilities.
• Ability to multitask and stay organized in a fast-paced setting.
• Friendly, proactive, team-oriented mindset.
• Ability to learn CRM and front desk systems.
• Willingness to work evenings, weekends, and holidays.
• Ability to work Sunday–Thursday schedule.

Responsibilities

• Greet members, guests, and program participants warmly and professionally.
• Provide information about programs, memberships, events, and policies.
• Handle check-in/check-out and manage facility access.
• Respond to inquiries and support front desk operations and admin tasks.
• Use Salesforce and other systems to support customer service and membership needs.
• Collaborate with departments to improve service and daily operations.

Skills

Customer service

Conflict resolution

Multitasking

Team player

Professional demeanor

Bilingual

Open availability

Tools

Salesforce

POS systems

CRM systems

Job description

Asphalt Green is seeking a dynamic, organized Customer Experience Associate for our Upper East Side campuses. This role supports front desk operations, facility access, check-in/check-out, member communication, and day-to-day customer service, ensuring a welcoming and high-quality experience for members, guests, and staff.

The ideal candidate is friendly, proactive, keeps calm under pressure, and enjoys working in a fast-paced, mission-driven community setting.