Member Service Desk Associate — Growth & Benefits

Planet Fitness; Rainbow Homes (FL); On-site; USD 42,981,000 - 45,847,000; Part time

Benefits offered by this job

Competitive pay

401K with match

Growth opportunities

Free Black Card Membership

Community involvement

Job summary

Planet Fitness in Delray Beach, FL is seeking a Part-Time Service Desk Associate to deliver exceptional member and guest service, manage memberships, and help keep the club clean and welcoming.

The role includes greeting guests, handling inquiries, selling memberships, operating the POS system, and supporting training and shift procedures. A friendly, reliable team player with basic computer skills is preferred.

Qualifications

• Excellent phone, communication, and interpersonal skills.
• Understand and be able to communicate the Judgment Free Zone concept.
• Accuracy with numbers.
• Ability to follow directions.
• Ability to work well independently and with others.
• Positive attitude and willingness to help others.
• Ability to maintain composure in difficult situations.
• Ability to recognize and learn from mistakes.

Responsibilities

• Greet all members and guests upon arrival and say goodbye upon departure.
• Monitor club access to both members and non-members.
• Answer questions and handle member and guest complaints.
• Answer phone calls and provide information to prospects.
• Give tours to prospective members.
• Sell memberships, write agreements, and enter new members into database.
• Operate Point-of-Sale system and collect balances on past due accounts.
• Organize and maintain customer service front desk.
• Schedule appointments for fitness training sessions.
• Complete the Club Walk-Around every 20 minutes and complete checklists.
• Answer questions and give guidance to new employees.
• Perform beginning of shift and end of shift procedures.
• Perform club housekeeping including, but not limited to: cleaning equipment, hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers; dusting; wiping surfaces; vacuuming and mopping floors; replenishing supplies; trash removal; maintain closet organization.
• Demonstrate a commitment to diversity, equity, and inclusion; and other duties as assigned.

Skills

Phone communication

Interpersonal skills

Numerical accuracy

Follow directions

Independent & teamwork

Positive attitude

Composure under pressure

Learn from mistakes

Education

High School Diploma or GED

Job description

Planet Fitness in Delray Beach, FL is seeking a Part-Time Service Desk Associate to deliver exceptional member and guest service, manage memberships, and help keep the club clean and welcoming.

The role includes greeting guests, handling inquiries, selling memberships, operating the POS system, and supporting training and shift procedures. A friendly, reliable team player with basic computer skills is preferred.