Member Experience & Financial Solutions Guide

Ignite-Credit-Union; Gobles (MI); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

401(k) match

Education reimbursement

Wellness reimbursement

Medical insurance

Dental insurance

Vision insurance

Prescription insurance

Health Savings Account

Life Insurance

Disability insurance

Pet Insurance

Health Advocacy Support

Paid Time Off

12 Holidays

Employee Assistance Programs

Bonuses

Employee Discount Program

Community volunteering

Job summary

Allegan Credit Union, a division of Ignite Credit Union, is seeking a Member Experience Advisor to deliver exceptional member experiences in-person and digitally. You will open accounts, process loans, and advise on financial solutions while building trusted relationships and driving results.

Join a member‑focused team that values innovation, integrity, and community. If you thrive in a collaborative, growth‑minded environment, ignite your future with us today!

Qualifications

• 1–3 years of experience in a financial institution or sales-focused environment.
• Excellent relationship-building and communication skills.
• Tech-savvy with ability to learn new systems.
• Passion for helping others achieve financial success.

Responsibilities

• Engage members as first point of contact—building relationships and uncovering needs through genuine conversation.
• Open new memberships, checking, savings, and specialty accounts while ensuring compliance with credit union policies.
• Conduct consumer loan interviews, process applications, and provide recommendations for products such as personal loans, auto loans, and credit cards.
• Cross-sell opportunities to support member’s financial wellbeing.
• Educate members on digital banking and promote the adoption of emerging technologies.
• Maintain and balance the branch vault, ensuring security and compliance.
• Support overall branch operations, including opening/closing procedures and cash management.
• Collaborate with team to meet and exceed branch sales and service goals.

Skills

Confident communicator

Relationship-building

Goal-oriented

Self-motivated

Problem-solving

Analytical

Tech-savvy

Helping others

Job description

Allegan Credit Union, a division of Ignite Credit Union, is seeking a Member Experience Advisor to deliver exceptional member experiences in-person and digitally. You will open accounts, process loans, and advise on financial solutions while building trusted relationships and driving results.

Join a member‑focused team that values innovation, integrity, and community. If you thrive in a collaborative, growth‑minded environment, ignite your future with us today!