Member Experience & Engagement Specialist

Channel Islands YMCA; Montecito (CA); On-site; USD 25,000 - 26,000; Part time

Benefits offered by this job

Free YMCA Family Gym Membership and D

Education Assistance Program Up To $1,

Job summary

Channel Islands YMCA is seeking an Entry Level Member Engagement Specialist in Montecito. This part-time role focuses on promoting memberships, conducting tours, and delivering excellent service at the front desk.

You will engage members, track recruitment and retention, handle new memberships and monthly payments, and support program enrollment with a friendly, professional approach.

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent.
• Previous customer service experience preferred.
• Complete required certifications within 60 days of hire.
• Complete all required Branch and Position specific trainings as required within two weeks of hire.
• Ability to obtain a criminal record clearance.

Responsibilities

• Conduct interviews and facility tours to promote membership enrollments.
• Engage members and monitor recruitment and retention tracking and reporting.
• Follow up with prospective members via branch communications and reports.
• Generate new prospective members through collaboration with Program Coordinator/Director.
• Handle new memberships and monthly fee payments.
• Provide exceptional customer service at the service desk and maintain a tidy front lobby.

Skills

Customer service

Communication

Education

High School Diploma or equivalent

Job description

Channel Islands YMCA is seeking an Entry Level Member Engagement Specialist in Montecito. This part-time role focuses on promoting memberships, conducting tours, and delivering excellent service at the front desk.

You will engage members, track recruitment and retention, handle new memberships and monthly payments, and support program enrollment with a friendly, professional approach.