MEMBER ENGAGEMENT SPECIALIST

Ymca; Montecito (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Free YMCA Family Gym Membership and/or

Education Assistance Program Up To $1,

YMCA Retirement Fund

Paid Sick Leave

Flexible Schedule

Job summary

Channel Islands YMCA is seeking a Member Engagement Specialist to promote memberships, engage members and manage recruitment tracking. You will handle new memberships, process monthly fees, assist with program enrollment and provide friendly, professional service at the service desk.

Responsibilities include conducting facility tours, addressing inquiries, following check-in procedures, and maintaining a tidy lobby while collaborating with staff to ensure excellent member experiences.

Qualifications

• Previous customer service experience preferred.
• Must be at least 18 years old.
• High School Diploma or equivalent.
• Ability to obtain a criminal record clearance.

Responsibilities

• Conduct interviews and facility tours with prospective members to promote memberships.
• Engage members and monitor recruitment and retention tracking and reporting.
• Identify and follow up with prospective members via branch promotions and reports.
• Handle all new memberships and monthly fee payments.
• Provide exceptional customer service and foster connections with members.
• Assist with program enrollment and complete opening/closing procedures.
• Follow check-in and service procedures and maintain a clean lobby.

Skills

Customer service

Communication

Interpersonal skills

Sales/recruitment

Education

High School Diploma or equivalent

Job description

BENEFITS THAT BENEFIT YOUFREE YMCA Family Gym Membership and Program DiscountsEducation Assistance Program Up To $1,500 per yearYMCA Retirement FundPaid Sick LeaveFlexible ScheduleWhat does a Member Engagement Specialist do?Conduct interviews and facility tours with prospective members to promote, the goal of increasing new membership enrollmentsEngage members and manage and monitor recruitment and retention tracking and reportingIdentify, track and follow-up consistently with prospective members via branch promotions, software reports, internal/external messaging etcGenerate new prospective members through collaboration with Program Coordinator/DirectorHandle all new/follow up phone calls regarding facility membership promptly and in a professional courteous mannerPerform member relations duties including handling complaints and inquiries, processing new memberships and monthly fee paymentsEnsure knowledge of YMCA programs and assist with program enrollmentFollow check-in and service proceduresFollow cash management and receipting proceduresHandle telephone receptionMaintain a neat and organized Service Desk. Ensure the front lobby area remains tidy and cleanStock work areas with forms and stationary suppliesBe proactive with information and knowledge of all program information and changesComplete opening and closing building proceduresProvides exceptional customer service and fosters connections with membersOur Commitment to BelongingAt the Channel Islands YMCA, we are committed to building bridges within our communities. We aspire to create spaces, experiences, and a culture where all people belong and feel connected.Must be at least 18 years oldHigh School Diploma or equivalentPrevious customer service experience preferredComplete required certifications within 60 days of hireComplete all required Branch and Position specific trainings as required within two weeks of hireAbility to obtain a criminal record clearance