Member Experience & Engagement Lead

Mt. Washington Pediatric Hospital; Des Moines (IA); On-site; USD 25,000 - 29,000; Full time

Job summary

Wellmark YMCA in Des Moines is seeking a Member Services Coordinator to cultivate a positive, member-focused culture, lead a team of staff and volunteers, and connect with members and potential members to strengthen relationships.

The role emphasizes service, engagement, and efficient membership operations, with a schedule that may include evenings or weekends to accommodate activities and events.

Qualifications

• Ability to read, write, and perform simple mathematical functions.
• Must be at least 21 years of age.
• Completion of high school or equivalent.
• One to three years of supervisory experience and/or team leadership.
• One to three years of experience in a customer service role.
• Demonstrated skills in a Google Workspace or Microsoft Windows environment.
• Current CPR/First Aid/AED Certification OR equivalent – prior to starting.

Responsibilities

• Serve as a role model for staff, members and volunteers by demonstrating the Y values and the Y voice through actions and communications.
• Create a work environment of ownership and accountability for staff members and members.
• Serve as a key member connection point for relationship building, general information, and customer service.
• Promote member engagement by encouraging involvement in related Y programs and small communities.
• Perform membership administrative functions including membership sales, financial assistance, membership changes, program registrations and membership accounting functions and processes.
• Build, lead, develop and train a staff team that genuinely cares about the needs of our community and our members and works to exceed expectations every day.
• Assist in the development and distribution of materials and communication to market and promote programs encouraging member engagement.
• Manage planned budget and information for assigned area to ensure revenue and expenses are consistent with approved budget plan.
• Assist in the organization’s financial development efforts, including the annual fund raising campaign.
• Attend department, branch and association staff meetings as required.
• Perform additional duties as assigned by supervisor or designated staff person.
• Demonstrate and support the objectives of the Association as embodied in the mission statement and values.

Skills

Supervisory experience

Customer service

Google Workspace

CRM Software

Education

High school diploma

CPR/First Aid/AED Certification

Tools

CRM Software

Google Workspace

Job description

Wellmark YMCA in Des Moines is seeking a Member Services Coordinator to cultivate a positive, member-focused culture, lead a team of staff and volunteers, and connect with members and potential members to strengthen relationships.

The role emphasizes service, engagement, and efficient membership operations, with a schedule that may include evenings or weekends to accommodate activities and events.