Member Experience Director — Branch Ops Leader

YMCA of Greater Richmond; Richmond (VA); On-site; USD 55,000 - 62,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Childcare discount

Complimentary Y membership

Professional development

Job summary

The YMCA of Greater Richmond is seeking a collaborative and energetic leader to support daily branch operations and elevate member experiences as the Experience Delivery Director at the Downtown YMCA. This role oversees key program areas, leads service teams, and ensures operational excellence while fostering a welcoming environment for all.

This position will often work mornings, evenings, and weekends. Flexible schedule is required to be successful in the role.

Qualifications

• Strong leadership and team management experience.
• High school diploma required; college coursework or degree preferred.
• Three years of leadership experience essential.
• Excellent communication and computer skills.
• Certifications in wellness, aquatics, and other department areas as needed.

Responsibilities

• Represent the Y in the community by developing and maintaining positive relationships with members, staff, and local stakeholders.
• Promote access, inclusion, and engagement by creating a welcoming environment for diverse populations.
• Oversee branch operations during assigned shifts, ensuring seamless team and member experiences and optimizing operational efficiencies.
• Support program areas such as aquatics, membership, wellness, family programs, and sports, ensuring high-quality delivery and member satisfaction.
• Hire, train, supervise, and evaluate staff within assigned departments, fostering a culture of collaboration and continuous improvement.
• Ensure branch cleanliness and maintenance standards to promote a safe and inviting facility.
• Support membership and program initiatives including member retention, registration, and development efforts.
• Serve as the Executive Director during their absence and collaborate across departments and YX Teams as needed.

Skills

Leadership

Team management

Operational oversight

Communication skills

Computer skills

Education

High school diploma

College coursework or degree preferred

Bachelor's degree or higher (preferred)

Tools

Microsoft Office

Job description

The YMCA of Greater Richmond is seeking a collaborative and energetic leader to support daily branch operations and elevate member experiences as the Experience Delivery Director at the Downtown YMCA. This role oversees key program areas, leads service teams, and ensures operational excellence while fostering a welcoming environment for all.

This position will often work mornings, evenings, and weekends. Flexible schedule is required to be successful in the role.