Member Experience Coordinator

Atlantic Fields Management LLC; United States; On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) contribution

Paid time off & holidays

Employee meals & incentives

Professional development

Job summary

Atlantic Fields seeks an Experience Coordinator to join the Club Member Services Department outside Hobe Sound, FL. Leverage local market knowledge and connections to craft unique experiences for visiting prospects and members.

Responsibilities include coordinating arrivals, accommodations, transportation, activities, and events across departments; welcoming guests; handling inquiries; and maintaining calendars and guides to elevate service.

Qualifications

• Previous experience in hospitality, luxury service, member services, guest relations, events or a related field.
• Demonstrated passion for creating exceptional experiences and building relationships.
• Exceptional communication and interpersonal skills, both face-to-face and virtually.
• Strong computer literacy and proficiency with listed systems.
• Positive attitude, professional demeanor, and ability to deliver service to members, guests, and team.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Provide a safe, inclusive community and supportive culture of well‑being for families.
• Coordinate arrivals, departures, accommodations, transportation needs, reservations, and activities for members, guests, and visitors in collaboration with appropriate departments and vendors.
• Meet members/guests upon arrival and departure, creating a welcoming environment.
• Monitor and answer all member inquiries via club email, phone, and messaging functions.
• Work closely with all departments to ensure a seamless service experience when executing requests.
• Capture meaningful member preferences, feedback, and memorable moments to help the team continually personalize and elevate future experiences.
• Create and update written communication and visual guides including calendars, amenity lists, staff listings, bios, and photos.
• Partner with the Sales Team to create welcoming, personalized visits that showcase the Atlantic Fields lifestyle and hospitality.
• Assist in planning and executing club events, family experiences, seasonal celebrations, and special activations.
• Coordinate with Residential Services on booking and management of on‑site overnight rentals.
• Maintain the club activity calendar.
• Create and update a list of trusted local area vendors, stores, and services to recommend to members/guests when requested.

Skills

Hospitality

Luxury service

Member services

Guest relations

Events

Communication

Microsoft Office

TEI

Jonas

Club Essentials

Pacesetter App

Tools

Microsoft Office

TEI

Jonas

Club Essentials

Pacesetter App

Job description

Overview

Join the Discovery family, where quality and service are at the heart of everything we do! We are seeking an Experience Coordinator to join the Club Member Services Department at Atlantic Fields, a Discovery Land Company location outside Hobe Sound, FL. The Experience Coordinator will use their knowledge of the market, personality, and relationships in the area to create unique and memorable experiences for every prospect and member who visits the property.

Key Responsibilities

• Provide a safe, inclusive community and supportive culture of well‑being for families.
• Coordinate arrivals, departures, accommodations, transportation needs, reservations, and activities for members, guests, and visitors in collaboration with appropriate departments and vendors.
• Meet members/guests upon arrival and departure, creating a welcoming environment.
• Monitor and answer all member inquiries via club email, phone, and messaging functions.
• Work closely with all departments to ensure a seamless service experience when executing requests.
• Capture meaningful member preferences, feedback, and memorable moments to help the team continually personalize and elevate future experiences.
• Create and update written communication and visual guides including calendars, amenity lists, staff listings, bios, and photos.
• Partner with the Sales Team to create welcoming, personalized visits that showcase the Atlantic Fields lifestyle and hospitality.
• Assist in planning and executing club events, family experiences, seasonal celebrations, and special activations.
• Coordinate with Residential Services on booking and management of on‑site overnight rentals.
• Maintain the club activity calendar.
• Create and update a list of trusted local area vendors, stores, and services to recommend to members/guests when requested.

Qualifications

• Previous experience in hospitality, luxury service, member services, guest relations, events, or a related field strongly preferred.
• Passion for creating exceptional experiences and building meaningful relationships.
• Exceptional communication and interpersonal skills, both face‑to‑face and virtually.
• Strong computer literacy and proficiency with Microsoft Office, TEI, Jonas, Club Essentials, Pacesetter App, or similar systems.
• Positive attitude, professional demeanor, and ability to deliver service to members, guests, and team members.
• Ability to work flexible hours, including evenings, weekends, and holidays. Willingness to work long hours as business demands.
• Team player who stays calm and focused during busy times.
• English proficiency; additional languages preferred.
• Physical ability to work indoors and outdoors in all weather, standing, walking, and carrying items up to 50 lbs.

Additional Requirements

• Flexibility to pivot to new projects and willingness to work in a fast‑paced environment.

Benefits

• Medical, Dental, and Vision Benefits (Full‑Time Year‑Round Only)
• 401(k) Contribution (Full‑Time Year‑Round Only)
• Paid Time Off and Paid Holidays (Full‑Time Year‑Round Only)
• Employee Meals, Referral Incentives, and Recognition Programs
• Professional development and upward mobility opportunities
• Work‑Family Culture

About Atlantic Fields

Atlantic Fields combines the elegance of “Old Florida” with a carefree ambiance. Located in the heart of Hobe Sound, FL, it offers a 1,500‑acre community featuring a Tom Fazio golf course, ocean adventures, an equestrian facility, on‑site restaurants, wellness facilities, and more.

Disclosures

Discovery Land Company and all US‑based affiliate companies participate in e‑Verify. Right to Work Notice and E‑Verify Participation are available for review.