Member Services Coordinator

Discovery Land Company; Hobe Sound (FL); On-site; USD 32,000 - 56,000; Full time

Benefits offered by this job

Health, dental and vision benefits

401(k) contributions

Paid time off and holidays

Employee meals and recognition

Job summary

Discovery Land Company is hiring a Member Services Coordinator for Atlantic Fields near Hobe Sound, FL. You will be the first contact for members and guests, handling greetings, profiles, itineraries, reservations, and event coordination to deliver exceptional experiences.

Role requires strong hospitality, customer service, and communication; experience with Microsoft Office and Canva is a plus. Flexibility for evenings, weekends, and holidays is expected in a fast-paced club environment.

Qualifications

• High school diploma or equivalent required; college degree in hospitality, communications or public relations preferred.
• 6+ months of hospitality, customer service or telephone experience requested.
• Outgoing and well-spoken personality with clear verbal interaction with members and guests.
• Must be dependable, friendly, patient and courteous with members, guests, and coworkers.
• Experience with Microsoft software and Canva; willingness to learn new club software.

Responsibilities

• Greet members and guests on arrival and departure, addressing them by name.
• Maintain member profiles and preferences.
• Coordinate itineraries, transportation, reservations, and activities for members and visitors.
• Develop and maintain a directory of trusted local vendors for member recommendations.
• Answer club phones and route calls as needed.
• Prepare reports on department activities and 10-day visit forecasts.
• Create written communications, calendars, amenity lists, staff bios, and photos.
• Assist with planning and promoting Club events; support Sales to enhance member experiences.
• Provide cross-departmental support in a fast-paced environment.

Skills

Hospitality experience

Customer service

Telephone etiquette

Outgoing personality

Teamwork

MS Office

Canva

Education

High school diploma or equivalent

College degree in hospitality or communications (preferred)

Tools

Microsoft Office

Canva

Job description

Join the Discovery family, where quality and service are at the heart of everything we do!

This role will be located at one of Discovery Land Company’s locations: Atlantic Fields, set outside of Hobe Sound, FL.

Atlantic Fields is seeking a Member Services Coordinator to join the Member Services Department.

The Member Services Coordinator is the initial point-of-contact for members and their guests, and is responsible for providing exceptional experiences, communication, and memories for members, guests, and prospects throughout their time at the Club. The Member Services Coordinator will assist with greetings, reservations, and overall member experience and satisfaction. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees.

Key Responsibilities

• Meet members/guests upon arrival and departure and greet them by name.
• Create and maintain member profiles and preferences.
• Create itineraries, coordinate transportation needs, reservations, and activities for members, guests, and visitors and with appropriate departments or vendors.
• Create and update list of trusted local area vendors, stores, and services to recommend to members/guests when requested.
• Answer incoming Club phones and transfer where needed.
• Create and provide reports related to specific departments, including a daily report on onsite activity and up-to-date 10-day forecast of visits and special requests.
• Create and update written communication and visual guides including calendars, amenity lists, staff listing, bios, and photos.
• Create invitations or fliers to distribute to membership regarding Club events.
• Assist with planning and promoting Club events.
• Work closely with Sales to create exceptional experiences for prospects/visitors .
• Provide support across Member Services and Club operations as needed, maintaining adaptability in a fast-paced environment
• Other duties as assigned.

Qualifications

• High school diploma or equivalent. College degree in hospitality, communications/marketing, or public relations preferred.
• At least 6 months of prior hospitality experience, customer service, and telephone experience.
• Must have an outgoing & well-spoken personality be able to clearly interact verbally with members and guests.
• Must be responsible, dependable, outgoing and friendly, as well as patient and courteous with members/guests and other co-workers.
• Experience with Microsoft software and Canva, and a willingness to learn new computer programs that the Club utilizes.

Additional Requirements

• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.
• Flexibility and ability to pivot to new projects and a desire to work in a fast-paced environment.

Benefits

• Medical, Dental, and Vision Benefits (Full-Time Year Round Only)
• 401k Contribution (Full-Time Year Round Only)
• Paid Time Off and Paid Holidays (Full-Time Year Round Only)
• Employee Meals, Referral Incentives, and Recognition Programs
• Professional development and upward mobility opportunities
• Work-Family Culture

About Us

Atlantic Fields combines the elegance of “Old Florida” with a carefree ambiance. Atlantic Fields is settled in the heart of Hobe Sound, Florida, and will offer its members the convenience and fun South Florida has to offer, while maintaining the properties rich historic background. Atlantic Fields will offer an intimate community spanning 1,500 acres and is proud to offer its members a Tom Fazio golf course, ocean adventures, an equestrian facility, on-site restaurants, wellness facilities, and more! Our employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities to provide the highest level of guest service and be a part of creating memorable experiences. For more information about the project - please visit https://discoverylandco.com/our-worlds

Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit http://www.discoverylandco.com.