Member Experience Consultant II - Multi-Site

Dutch Point Credit Union; Hartford (CT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Full benefits package including Health, Dental, Vision

401(k) with match

Paid holidays and vacation

Ongoing training and development opportunities

Job summary

Dutch Point Credit Union is seeking a Member Experience Consultant II to support multiple branches in the Greater Hartford area. This role is essential in delivering exceptional service and building relationships with members, regardless of the branch they visit.

The ideal candidate will adapt to changing environments and bring a positive, member-focused mindset, ensuring that every interaction leaves a lasting impression. The position offers a comprehensive benefits package, including health and retirement options.

Qualifications

• Strong ability to adapt to changing environments.
• Confident in helping members with financial conversations.
• Experience in providing exceptional service.

Responsibilities

• Deliver solutions and build relationships with members.
• Support multiple branch locations across Greater Hartford.
• Ensure exceptional service and guidance for every member.

Skills

Member-focused mindset

Adaptability

Interpersonal skills

Job description

Be the point where great experiences happen — wherever members need you.

At Dutch Point Credit Union, every interaction matters. We're looking for a Member Experience Consultant II – Multi‑Site who brings confidence, adaptability, and a passion for helping people move forward.

This role supports our Greater Hartford area branch network, giving you the opportunity to work across multiple locations, build relationships with a wide range of members, and make an impact wherever you're needed most.

Why This Role Matters

One Team. Multiple Communities.

You’ll bring the Dutch Point experience to members across several branch locations, helping ensure every member receives the same exceptional service, guidance, and support no matter where they walk through the door.

Working across multiple branches gives you exposure to different teams, member needs, and opportunities to grow your expertise. You’ll build a deeper understanding of our organization while expanding your own skills and confidence.

From everyday transactions to financial conversations that help members reach their goals, you’ll play an important role in delivering solutions, building relationships, and creating experiences that leave a lasting impression.

What You’ll Bring

You thrive in changing environments, enjoy meeting new people, and bring a positive, member‑focused mindset to every interaction. You’re adaptable, dependable, and energized by the opportunity to help wherever you’re needed.

Why Dutch Point?

• Full benefits package including Health, Dental, Vision, and 401(k) with match
• Paid holidays, vacation, and sick time
• Ongoing training and development opportunities
• A collaborative culture built on growth, service, and community

Make an impact across our Greater Hartford area branches.

Apply today and join a team committed to creating meaningful experiences for every member, at every point of their financial journey.