e-Branch Manager, Retail Sales and Service Experience

Dutch Point Credit Union; Wethersfield (CT); On-site; USD 95,000 - 130,000; Full time

Job summary

Dutch Point Credit Union is seeking an eBranch Manager to lead our Retail Sales and Service Experience and steer digital channels such as ITMs, online and mobile banking, phone and chat.

You will mentor a high-performing team, shape innovative service delivery, and drive sales growth while ensuring outstanding member satisfaction and efficient operations.

Qualifications

• Experience leading a digital banking team or service channel.
• Background in retail banking or digital services.
• Strong problem-solving and customer-focused mindset.

Responsibilities

• Oversee operations of the eBranch and Retail Sales & Service Experience.
• Mentor and develop a high-performing team.
• Drive sales growth and streamline operations across digital channels.
• Enhance member experience through innovative digital service delivery.

Skills

Leadership

Digital banking

Mentoring

Strategic thinking

Customer service

Job description

Join Us as the eBranch Manager - Lead the Future of Digital Banking!

Are you ready to take the reins of a cutting-edge digital banking team and make a real impact? Dutch Point Credit Union is searching for an eBranch Manager to lead our Retail Sales and Service Experience. This is your opportunity to shape the future of how we deliver banking services through innovative digital channels like ITMs, online and mobile banking, phone, chat, and more!

Why This Role Stands Out

• Innovation at Your Fingertips: Oversee operations in a dynamic environment where technology meets personalized service.
• Leadership with Purpose: Mentor a team of dedicated professionals, driving their growth and engagement.
• Impactful Work: Enhance the member experience, solve challenges, and directly influence the success of Dutch Point's digital banking options.
• Strategic Influence: Lead initiatives that drive sales growth, streamline operations, and ensure our members' financial needs are met with excellence.

What's in It for You?

• Opportunities for Growth: Develop your expertise in digital banking and leadership while collaborating across the organization.
• Supportive Culture: Join a team that values innovation, collaboration, and member-centric service.
• Make a Difference: Help members achieve their financial goals while optimizing digital service delivery.

What You'll Bring to the Team

• A passion for leadership, digital banking innovation, and delivering exceptional service.
• Experience in retail banking or digital services, with a knack for mentoring and inspiring a team.
• Strategic thinking and problem-solving skills to enhance member satisfaction and operational efficiency.

At Dutch Point, we're all about building relationships, driving results, and embracing the future of banking. If you're ready to lead with purpose and be part of a team that's reshaping how we connect with members, we want to hear from you!