Member Experience Concierge – Gym & Wellness

Plus One, an Optum Company; Bellevue (WA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical plan

Dental coverage

Vision coverage

401(k) plan

Life Insurance

Disability insurance

Transportation & parking

Paid parental leave

Job summary

Plus One, an Optum company, is seeking a friendly, reliable Receptionist to work at a high-profile fitness center in Bellevue, WA. Greet members, handle inquiries and payments, perform front desk admin duties, and keep the facility and retail areas well organized.

The role requires strong customer service, solid organizational skills, and proficiency with MS Office. CPR/First Aid certification may be required depending on location, with company reimbursement per policy.

Qualifications

• Greet members and guests with warmth and professionalism.
• Respond to feedback and concerns promptly, escalate to management as needed.
• Handle account inquiries and payments at the front desk.
• Fulfill front desk administrative duties.
• Ensure the facility is clean and manage inventory of supplies and retail products.

Responsibilities

• Greet members and guests at entry with warmth and professionalism.
• Assist with inquiries and resolve issues, escalating to management as needed.
• Process payments and handle account-related questions.
• Maintain front desk administration and record-keeping.
• Keep reception area clean and monitor inventory of supplies.

Skills

Customer service

Organizational skills

MS Office

CPR/First Aid

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Plus One, an Optum company, is seeking a friendly, reliable Receptionist to work at a high-profile fitness center in Bellevue, WA. Greet members, handle inquiries and payments, perform front desk admin duties, and keep the facility and retail areas well organized.

The role requires strong customer service, solid organizational skills, and proficiency with MS Office. CPR/First Aid certification may be required depending on location, with company reimbursement per policy.