Member Experience & CIP Specialist

Connexus Energy; Ramsey (MN); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

HSA with employer contribution

401(k) plan with company matching

PTO

Job summary

Connexus Energy is seeking a Customer Service Specialist in Ramsey, MN, to be the first point of contact for members. You will handle phone inquiries, analyze data, resolve issues, and promote programs and services to residents and businesses.

The role requires a high school diploma and 2+ years of customer service experience. Proficiency in Word, Excel, and Outlook is expected. Eligible for company-sponsored benefits and an annual bonus based on performance.

Qualifications

• High school diploma or equivalent.
• Two or more years’ experience in a customer service role.
• Computer experience, including the ability to use and toggle between multiple screens, and a working knowledge of Word, Excel and Outlook.

Responsibilities

• Manage external member relationships, using multiple types of communication channels.
• Analyze, answer and resolve member issues to create quality member relationships.
• Collect delinquent residential and commercial accounts in a timely and professional manner, and within all appropriate guidelines.
• Promote and educate members on Conservation Improvement Programs (CIP) which align with our corporate strategic goals. Discuss our current incentives which are available or deemed a priority by Connexus and encourage members to participate in applicable programs.
• Communicate and work effectively with other departments and the community to meet our members’ needs.

Skills

Customer service experience

Data analysis

Excellent communication

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Connexus Energy is seeking a Customer Service Specialist in Ramsey, MN, to be the first point of contact for members. You will handle phone inquiries, analyze data, resolve issues, and promote programs and services to residents and businesses.

The role requires a high school diploma and 2+ years of customer service experience. Proficiency in Word, Excel, and Outlook is expected. Eligible for company-sponsored benefits and an annual bonus based on performance.