Member Experience Lead

vasafitnessexternalcareers; Lafayette (IN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Paid Parental Leave

Medical Benefits

401k Options

2 Free Gym Memberships

Job summary

VASA Fitness is seeking a Member Experience Lead (MEL) to drive a high-performing MES team and deliver a world-class member experience. The MEL supports the General Manager, coaches MES, and leads by example to ensure a welcoming, energetic atmosphere aligned with VASA's culture.

The role emphasizes coaching, operational excellence, and sales promotion within a vibrant club environment. Candidates should thrive in a fast-paced setting and value teamwork and accountability.

Qualifications

• Strong leadership and coaching abilities.
• Excellent communication and interpersonal skills.
• Customer-focused mindset with a passion for service.

Responsibilities

• Ensure all MES create and maintain a positive UPLIFT culture in the club.
• Implement the welcoming VASA experience through the guest-to-member journey.
• Recruit, hire, and train all MES team members.
• Lead by example and uphold UPLIFTing culture and values in all communications.
• Promote REVIVE sales and in-club merchandise offerings.
• Maintain club operations: equipment, cleanliness, and staff friendliness.
• Forecast staffing needs in collaboration with GM.
• Conduct interviews with MES team members and hire suitable candidates.
• Schedule and facilitate training for new MES members.
• Create a welcoming environment for interview candidates and new hires.
• Continuously evaluate team member interactions and provide in-the-moment coaching.

Job description

POSITION DESCRIPTION

POSITION TITLE: Member Experience Lead (MEL)

REPORTS TO: General Manager

DIRECT REPORTS: Member Experience Specialists

FLSA: Hourly, Non-Exempt

COMPENSATION: $ 19.30per hour + Commission and Bonus Opportunities!

JOIN OUR TEAM

At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive--embodied by members and team members alike--VASA is a place where lives are changed because of authentic connections made within our supportive community.

Our people BELIEVE in our brand, are HARD WORKING, have HIGH STANDARDS, and GIVE ENERGY to others.

BENEFITS

40 Hours Per Week Employees: Paid Time Off, Paid Holidays, Paid Parental Leave, Medical Benefits, 401k Options, and 2 Free Complimentary Gym Memberships-- One for yourself and one to give away!

Come join VASA Fitness and join a passionate, fun, and united team!

We are proud to be a 'Great Place to Work' certified company!

PURPOSE

The Member Experience Lead (MEL) is engaging, positive, diligent, organized, and knows how to drive their club towards results. The ideal candidate has a take-charge personality and a reputation for getting things done. The MEL is responsible for supporting the General Manager and continually developing a high-performing team within the club. The MEL leads by example and coaches their Member Experience Specialists (MES) on how to provide a world-class experience for VASA members.

EXECUTION DELIVERABLES

• Ensure all MES create and maintain our "UPLIFT" culture in the club
• Implements the welcoming, non-intimidating VASA experience through our guest-to-member journey and creates an exceptional brand experience for guests and members
• Responsible for recruiting, hiring, and training all MES team members
• Lead by example and ensure our UPLIFTing culture and values are the foundation for every communication and interaction
• Promote REVIVE sales, our in-club snack, drink, gear, and apparel shop
• Maintain the club so equipment is functioning, the facilities are clean, and staff are friendly and helpful

MANAGEMENT RESPONSIBILITES

• Support the General Manager (GM) by forecasting upcoming staffing needs
• Have frequent conversations with MES team members to understand changing work
• Work with the GM to schedule and conduct interviews and ensure the right candidates are hired for open positions
• Schedule and facilitate training for new MES team members
• Collaborate with the GM to create a welcoming environment for interview candidates and new hires
• Constantly evaluate team member-to-member interactions
• Provide in-the-moment coaching and feedback to recognize success and address opportunities for improvement
• Delegate tasks to maximize efficiencies and create balanced workloads and validate completion
• Teach and coach MES staff on VASA's non-intimidating approach on how to convert a guest to a member
• Support GM in creating sales plans that are achieved by addressing and coaching successful behaviors and tactics