Member Experience Catalyst

Visions Federal Credit Union; Endwell (NY); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Pension plan & 401(k) match

Excellent health benefits

PTO / VTO / WTO

10+ paid holidays

LSA stipend for wellness

Job summary

Visions Federal Credit Union in Endwell, NY is seeking a dedicated Member Experience Officer to improve the member journey across channels. You will partner with departments to develop solutions, support training, analyze feedback, and ensure consistent, positive experiences for members and staff.

The role is full-time at our Endwell HQ. Compensation ranges from $28.00/hr to $32.00/hr, with benefits including retirement plans, health coverage, PTO, holidays, and wellness stipends.

Qualifications

• Associate degree with 1-2 years of relevant experience; 3-5 years of related experience may be considered in place of a degree.
• Proficiency with Microsoft Office programs and standard office equipment.
• Strong written and verbal communication skills.
• Excellent interpersonal, organizational, and time management skills.
• Ability to manage competing priorities, adapt to change, and maintain confidentiality.
• Detail-oriented approach with the ability to analyze information and recommend practical solutions.
• Commitment to supporting a welcoming, inclusive environment and modeling Visions' mission and values.

Responsibilities

• Support and align Member Experience initiatives with organizational goals and strategic priorities.
• Lead and support projects that improve the member and employee experience across the credit union.
• Partner with departments on planning, testing, implementation, communication, and training for member-impacting projects.
• Identify process improvements that reduce friction, improve consistency, and create more member-focused solutions.
• Gather, review, and analyze member feedback and data to identify trends and recommend improvements.
• Prepare updates, reports, and presentations for Member Experience leadership and senior leaders as needed.
• Collaborate with Marketing and internal partners to support clear, effective member communications.
• Provide departmental backup support and adapt to changing priorities, responsibilities, and expectations.

Skills

Strong communication

Interpersonal skills

Organizational skills

Time management

Confidentiality

Detail-oriented

Adaptability

Prioritization

Education

Associate degree

Bachelor's degree

Tools

Microsoft Office

Job description

Visions Federal Credit Union in Endwell, NY is seeking a dedicated Member Experience Officer to improve the member journey across channels. You will partner with departments to develop solutions, support training, analyze feedback, and ensure consistent, positive experiences for members and staff.

The role is full-time at our Endwell HQ. Compensation ranges from $28.00/hr to $32.00/hr, with benefits including retirement plans, health coverage, PTO, holidays, and wellness stipends.