Member Experience Officer- Endwell, NY

Visions Federal Credit Union; Endwell (NY); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Pension plan & 401(k) match

Excellent health benefits

PTO / VTO / WTO

10+ paid holidays

LSA stipend for wellness

Job summary

Visions Federal Credit Union in Endwell, NY is seeking a dedicated Member Experience Officer to improve the member journey across channels. You will partner with departments to develop solutions, support training, analyze feedback, and ensure consistent, positive experiences for members and staff.

The role is full-time at our Endwell HQ. Compensation ranges from $28.00/hr to $32.00/hr, with benefits including retirement plans, health coverage, PTO, holidays, and wellness stipends.

Qualifications

• Associate degree with 1-2 years of relevant experience; 3-5 years of related experience may be considered in place of a degree.
• Proficiency with Microsoft Office programs and standard office equipment.
• Strong written and verbal communication skills.
• Excellent interpersonal, organizational, and time management skills.
• Ability to manage competing priorities, adapt to change, and maintain confidentiality.
• Detail-oriented approach with the ability to analyze information and recommend practical solutions.
• Commitment to supporting a welcoming, inclusive environment and modeling Visions' mission and values.

Responsibilities

• Support and align Member Experience initiatives with organizational goals and strategic priorities.
• Lead and support projects that improve the member and employee experience across the credit union.
• Partner with departments on planning, testing, implementation, communication, and training for member-impacting projects.
• Identify process improvements that reduce friction, improve consistency, and create more member-focused solutions.
• Gather, review, and analyze member feedback and data to identify trends and recommend improvements.
• Prepare updates, reports, and presentations for Member Experience leadership and senior leaders as needed.
• Collaborate with Marketing and internal partners to support clear, effective member communications.
• Provide departmental backup support and adapt to changing priorities, responsibilities, and expectations.

Skills

Strong communication

Interpersonal skills

Organizational skills

Time management

Confidentiality

Detail-oriented

Adaptability

Prioritization

Education

Associate degree

Bachelor's degree

Tools

Microsoft Office

Job description

WHO WE ARE

We're in the business of people helping people, and you can help us make an impact on our members' lives and in your community. Whether it's helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time - you have an impact on their lives just by working here, no matter what your position may be.

Work with us - and be part of something bigger than banking.

In exchange for your time and talents, we offer generous benefits, including:

• Retirement benefits - pension plan, 401(k) with employer match
• Excellent health benefits - medical, dental, vision, and supplemental coverage
• Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)
• 10+ paid holidays per year
• Lifestyle Spending Account (LSA) stipend for wellness, caregiving, or personal expenses such as student loan repayment and tuition reimbursement
• Employee recognition program...and more!

At Visions, we do, and will continue to, treat all of our employees fairly and with complete respect, and we strive to celebrate the diversity of our employees.

ABOUT THE POSITION

Position Overview: As a Member Experience Officer, you will help identify opportunities to improve the member experience across communication channels, processes, projects, and platforms. This role partners across departments to develop solutions, support training needs, analyze feedback, and help ensure members and employees have consistent, effective, and positive experiences.

Position Type: Full-Time.

Compensation Range: $28.00/hr. - $32.00/hr. *Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills*

Location: On-site at our headquarters in Endwell, NY.

What You'll Do

• Support and align Member Experience initiatives with organizational goals and strategic priorities.
• Lead and support projects that improve the member and employee experience across the credit union.
• Partner with departments on planning, testing, implementation, communication, and training for member-impacting projects.
• Identify process improvements that reduce friction, improve consistency, and create more member-focused solutions.
• Gather, review, and analyze member feedback and data to identify trends and recommend improvements.
• Prepare updates, reports, and presentations for Member Experience leadership and senior leaders as needed.
• Collaborate with Marketing and internal partners to support clear, effective member communications.
• Provide departmental backup support and adapt to changing priorities, responsibilities, and expectations.

What Success Looks Like

• Member experience improvements are clearly connected to organizational goals and member needs.
• Projects are well organized, communicated timely, and completed with thoughtful input from key partners.
• Member feedback and data are translated into practical recommendations that improve outcomes.
• Processes become more consistent, efficient, and easier for members and employees to navigate.
• Internal partners view you as collaborative, responsive, and solutions-focused.
• Training, communication, and implementation support help employees confidently deliver a stronger member experience.

WHAT WE'RE LOOKING FOR

Minimum Qualifications

• Associate degree with 1-2 years of relevant experience; 3-5 years of related experience may be considered in place of a degree.
• Proficiency with Microsoft Office programs and standard office equipment.
• Strong written and verbal communication skills.
• Excellent interpersonal, organizational, and time management skills.
• Ability to manage competing priorities, adapt to change, and maintain confidentiality.
• Detail-oriented approach with the ability to analyze information and recommend practical solutions.
• Commitment to supporting a welcoming, inclusive environment and modeling Visions' mission and values.

Preferred Qualifications

• Bachelor's degree in a financial or related field.
• Experience or knowledge of credit union or financial services processes, including member accounts, business accounts, share certificates, consumer lending, Regulation C, Regulation B, Regulation Z, and fair lending practices.

At this time, Visions Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position.

MISSION AND VALUES

Our mission is to MAKE VISIONS MATTER.

• To our members, we will provide value and relevance.
• To our employees, we will be a premier organization and provide opportunities for career advancement.
• To our community, we will be a leader and provide a positive impact.

At Visions, we're an organization with Integrity that builds Community, provides exceptional Service to all, and continually strives to earn your Trust.

We make Visions matter. You can, too. #ClaimYourSeat

Learn More!

Click a link to learn about:

• Visions FCU
• Employee benefits
• Employee culture
• Community giveback

If you have any questions, please contact the Talent Team directly at 800.242.2120, ext. 10501 or by emailing us at [e-mail].

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.