Member Experience Banker - On-Site Branch

Scott Credit Union; O'Fallon (IL); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

11 paid holidays

Competitive PTO

401(k) employer match

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-Term Disability

Maternity leave

Dress for your day

Supportive culture

Job summary

Scott Credit Union in O'Fallon, IL is seeking a Financial Service Representative to deliver exceptional member service, educate on products, and cross-sell services in a busy branch. You will handle teller functions, process account activity, and support a people-focused, community-driven team.

The role requires strong customer service experience, comfort with sales, and the ability to work full-time, including Saturdays, on-site at the O'Fallon branch.

Qualifications

• High school diploma or equivalent.
• Minimum one year of customer service experience.
• Personal computer experience to include Microsoft Office products.

Responsibilities

• Identify, educate, present and cross-sell SCU products and services to new and existing members per the member engagement model.
• Meet individual sales and operational goals while helping the branch achieve its targets.
• Process financial transitions for members, including opening/closing accounts; review, negotiate and close loan applications.
• Handle deposits and withdrawals; balance teller terminal at close and remit daily work to supervisor.
• Perform OFAC checks; comply with CTR and SAR requirements.
• Foster relationships; provide prompt, professional member service and resolve member concerns.

Skills

Customer service

Sales

Relationship building

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Scott Credit Union in O'Fallon, IL is seeking a Financial Service Representative to deliver exceptional member service, educate on products, and cross-sell services in a busy branch. You will handle teller functions, process account activity, and support a people-focused, community-driven team.

The role requires strong customer service experience, comfort with sales, and the ability to work full-time, including Saturdays, on-site at the O'Fallon branch.