Member Experience Banker II

St. Mary's Bank; Nashua (NH); On-site; USD 31,684 - 33,062; Full time

Job summary

St. Mary's Bank in Nashua, NH is seeking a Member Service Associate II to provide exceptional member service, conduct needs-based conversations, originate and close consumer loans, and manage deposit relationships. The role is sales-focused and targets production and relationship goals, leveraging banking software and MS Office.

The ideal candidate has strong banking experience and a professional demeanor to serve members from day one.

Qualifications

• High school diploma or equivalent required.
• Minimum two years of banking or financial services experience.
• Minimum two years of loan origination and closing experience.
• Proven ability to meet deposit and lending goals with accuracy.

Responsibilities

• Greet and assist members via phone, email, and in-person.
• Conduct needs-based conversations to recommend deposit and lending solutions.
• Open and service consumer deposit accounts with accuracy.
• Originate, process, and close consumer loans per policies.
• Maintain member relationships and identify cross-sell opportunities.
• Process teller transactions and maintain records; support team goals.

Skills

Customer Service

Sales

Lending

Communication

Attention to Detail

Time Management

Teamwork

MS Office

Banking Software

Education

High School Diploma or Equivalent

Associate Degree Preferred

Tools

Banking Software

Microsoft Office

Job description

St. Mary's Bank in Nashua, NH is seeking a Member Service Associate II to provide exceptional member service, conduct needs-based conversations, originate and close consumer loans, and manage deposit relationships. The role is sales-focused and targets production and relationship goals, leveraging banking software and MS Office.

The ideal candidate has strong banking experience and a professional demeanor to serve members from day one.