Member Experience Banker I

ASCENSION CREDIT UNION; Gonzales (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

ASCENSION CREDIT UNION in Gonzales, LA is seeking a Universal Banker I to deliver exceptional member service through accurate transaction processing, opening new accounts, and assisting with basic loan applications. This role combines teller duties with digital banking support and AI-assisted tools, requiring strong communication, cash handling accuracy, and a commitment to privacy and compliance.

Work is primarily in a branch setting with ongoing cross-training and opportunities for

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Customer service or retail experience preferred.
• Experience with digital banking is a plus.

Responsibilities

• Process deposits, withdrawals, payments, transfers, cashier's checks, money orders, and other routine transactions accurately.
• Provide exceptional member service in person, by telephone, and through digital channels.
• Open and maintain consumer deposit accounts and memberships.
• Assist members with basic consumer loan applications and required documentation.
• Support digital banking services including online banking, mobile banking, bill pay, mobile deposit, debit card controls, and eStatements.
• Utilize AI-assisted member service tools to improve efficiency while maintaining personalized service.
• Identify member needs and refer appropriate Credit Union products and services.
• Maintain accurate records and comply with all policies, procedures, security standards, and regulations.
• Participate in cross-training and perform other duties as assigned.
• Excellent customer service and communication skills
• Cash handling and balancing accuracy
• Basic knowledge of banking products and services
• Digital banking proficiency
• Ability to use AI-assisted member service tools
• Attention to detail and confidentiality
• Problem-solving and teamwork
• Ability to stand or sit for extended periods.
• Occasionally lift up to 25 pounds.

Skills

Customer service excellence

Digital banking proficiency

AI-assisted tools

Cash handling accuracy

Attention to detail

Communication skills

Teamwork

Education

High school diploma or equivalent

Associate degree in Business or Finance (preferred)

Tools

AI-assisted tools

Job description

ASCENSION CREDIT UNION in Gonzales, LA is seeking a Universal Banker I to deliver exceptional member service through accurate transaction processing, opening new accounts, and assisting with basic loan applications. This role combines teller duties with digital banking support and AI-assisted tools, requiring strong communication, cash handling accuracy, and a commitment to privacy and compliance.

Work is primarily in a branch setting with ongoing cross-training and opportunities for