Member Experience Banker: Banking & Digital Solutions

Affinity-Federal-Credit-Union-1; Edison (NJ); On-site; USD 57,000 - 60,000; Full time

Benefits offered by this job

Total Rewards package

401(k) plan with company match

Paid time off

Job summary

Affinity Federal Credit Union in Edison, NJ is seeking a Universal Banker to join our team as a full‑time member of the branch staff. You will open new accounts, enroll members in digital solutions, and guide them through applications while resolving complex questions and issues.

The role requires 3–5 years of banking experience in a platform role, CRM experience (preferably Salesforce), and strong communication and sales skills. Bilingual Spanish helpful but not required.

Qualifications

• 3–5 years banking experience in a platform role.
• CRM experience, preferably Salesforce.
• Excellent communication and interpersonal skills.
• Previous sales experience is essential.
• Bilingual, Spanish-speaking is helpful, but not required.

Responsibilities

• Open new accounts and enroll members in digital solutions during initial consultation.
• Process applications and resolve complex member issues.
• Follow up with members to ensure satisfaction and improve financial well-being.
• Engage members in conversation to understand needs and recommend products and services.

Skills

Banking experience

Communication skills

Sales experience

Bilingual Spanish helpful

Tools

Salesforce

Job description

Affinity Federal Credit Union in Edison, NJ is seeking a Universal Banker to join our team as a full‑time member of the branch staff. You will open new accounts, enroll members in digital solutions, and guide them through applications while resolving complex questions and issues.

The role requires 3–5 years of banking experience in a platform role, CRM experience (preferably Salesforce), and strong communication and sales skills. Bilingual Spanish helpful but not required.