Member Experience Associate - Part-Time CSR

Planet Fitness; Noblesville (IN); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

Growth opportunities

Shift-differential pay

PTO for all employees

Employee Assistance Program

Free employee Black Card Membership

Job summary

National Fitness Partners seeks a Customer Service Representative in Noblesville, IN. This role handles member interactions, sign-ups, tours and inquiries, delivering the Judgement Free experience Planet Fitness is known for.

Responsibilities include answering calls, greeting members, processing purchases at the POS, and promoting PE@PF classes while maintaining a clean, safe club environment.

Qualifications

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Responsibilities

• Provide superior customer service to Planet Fitness members, prospective members and guests.
• Answer phones using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely, professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote fitness instruction classes (PE@PF) to active and new members.
• Provide a clean, sanitized and safe club environment.

Skills

Customer service

18+ years

Basic computer proficiency

Education

High school diploma/GED

Tools

POS system

Job description

National Fitness Partners seeks a Customer Service Representative in Noblesville, IN. This role handles member interactions, sign-ups, tours and inquiries, delivering the Judgement Free experience Planet Fitness is known for.

Responsibilities include answering calls, greeting members, processing purchases at the POS, and promoting PE@PF classes while maintaining a clean, safe club environment.