Member Experience Associate - Gym Front Desk

HFP Katy Fry, LLC; Ferry Road (MD); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Medical, Dental, and Vision Insurance for Full-time

401(k) after 12 months

Free PF Black Card gym membership

Opportunities for growth

Job summary

HFP Katy Fry, LLC is seeking a Member Service Representative for its Planet Fitness locations in the United States. You will be the front line for our members, providing a high-quality customer experience in a welcoming environment.

The ideal candidate will have strong customer service skills, willingness to learn CPR/AED certification, and the ability to manage multiple responsibilities. Full-time staff enjoy benefits including medical, dental, and vision insurance.

Qualifications

• 6-12 months of face-to-face customer service experience preferred.
• Self-starter who takes initiative with minimal direction.
• Punctual and dependable with a solid work ethic.

Responsibilities

• Greet members/guests with confidence and professionalism.
• Deliver efficient customer service while maintaining accuracy.
• Resolve customer concerns to ensure a positive experience.
• Regular cleaning and sanitizing of the club.

Skills

Customer service skills

Communication skills

Problem-solving skills

Computer proficiency

Job description

HFP Katy Fry, LLC is seeking a Member Service Representative for its Planet Fitness locations in the United States. You will be the front line for our members, providing a high-quality customer experience in a welcoming environment.

The ideal candidate will have strong customer service skills, willingness to learn CPR/AED certification, and the ability to manage multiple responsibilities. Full-time staff enjoy benefits including medical, dental, and vision insurance.