Member Experience Associate - Flexible Hours + XCAL Perks

Xcal; Ashburn (VA); On-site; USD 1,653,000 - 2,204,000; Full time

Benefits offered by this job

XCAL membership

Flexible hours

Locker rooms

Discounts on products and services

Job summary

XCAL Shooting Sports and Fitness is seeking a Fitness Services Team Member to greet members, manage accounts, and provide product knowledge across our fitness and club services in Ashburn, VA. You will handle transactions, assist with inquiries, and help maintain a welcoming, clean service desk.

The role emphasizes strong communication, reliable computer use, and a friendly, team-oriented approach to delivering exceptional member experiences at our all-in-one facility.

Qualifications

• High School Diploma or GED.
• 6+ months of customer service experience.
• Ability to stand for at least 4 hours.
• Excellent verbal and written communication skills.
• Ability to proficiently use a computer.

Responsibilities

• Greets and admits members and guests onto the fitness floor by scanning their membership cards and responding to messages regarding their membership account.
• Enters sales transactions for members, including program, service, and payments.
• Processes member paperwork, including address changes, and electronic funds transfers.
• Answers club phone to assist with member and guest inquiries.
• Maintain the cleanliness and organization of the fitness services desk area.

Skills

Customer service

Verbal communication

Written communication

Computer literacy

Education

High School Diploma or GED

Tools

Computer usage

Job description

XCAL Shooting Sports and Fitness is seeking a Fitness Services Team Member to greet members, manage accounts, and provide product knowledge across our fitness and club services in Ashburn, VA. You will handle transactions, assist with inquiries, and help maintain a welcoming, clean service desk.

The role emphasizes strong communication, reliable computer use, and a friendly, team-oriented approach to delivering exceptional member experiences at our all-in-one facility.