Member Experience Associate Early Morning

SPENGA Spring House; Spring House (PA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Commission on memberships

Free SPENGA membership

Crew discounts with NASM, Mad Dogg, &Y

Job summary

SPENGA Spring House is hiring a Member Experience Associate to open our studio and set a positive tone for the early-morning crew. You will handle opening duties, greet members by name, and ensure the space is guest-ready.

In this role, you will engage with prospects, guide membership choices, and promote memberships and retail. A morning-first culture and a friendly, proactive attitude are essential for success.

Qualifications

• Morning availability and punctuality required.
• Confident asking for the sale and guiding prospects.
• Able to stand for shifts and lift up to 45 lbs.

Responsibilities

• Open the studio and set up for sessions with a welcoming approach.
• Set up and reset spin, strength, and yoga equipment between sessions.
• Maintain a clean, guest-ready studio, bathrooms, and lobby.
• Greet first-timers, give studio tours, and assist with memberships.
• Sell memberships and retail to members and prospects.
• Help members stay consistent and connect the community.
• Represent SPENGA in-person and on social media.

Skills

Warm demeanor

Good communication

Sales skills

Social media

Job description

Are you the person who's already up at 4:30? We're looking for a Member Experience Associate to open our studio and set the tone for our early-morning crew.

THE SCHEDULE

• Core shift: opening, 5:00–7:00 a.m. or 5:00–8:00 a.m., 3-5 mornings/week
• Plus fill-in coverage for other shifts, including some weekends

WHAT YOU'LL DO

• Open the studio: lights, music, check-in, and a warm welcome for every member by name
• Set up and reset spin, strength, and yoga equipment between sessions
• Keep the studio, bathrooms, and lobby clean and guest-ready
• Greet first-timers, give studio tours, and help prospects choose a membership
• Sell memberships and retail
• Help members stay consistent: notice who's missing, celebrate milestones, keep the community connected
• Represent SPENGA in and out of the studio, including on social media

WHAT WE'RE LOOKING FOR

• A morning person who is reliably on time. This is the #1 requirement.
• Warm, upbeat, and comfortable starting conversations with people you don't know
• Confident asking for the sale (we'll teach you how)
• Detail-oriented: clean studio, accurate check-ins, nothing left undone at handoff
• Open to coaching and feedback, and eager to learn
• Front desk, hospitality, retail, or sales experience is a plus; social media skills are a bonus
• Able to stand for your shift and lift up to 45 lbs (weights, mats, equipment)

WHAT WE OFFER

• Commission on memberships
• Free SPENGA membership
• SPENGA Crew discounts with fitness organizations including NASM, Mad Dogg, and YogaFit
• A social, positive team with team-building events
• Paid training through our online learning system plus hands-on coaching from our management team
• Room to grow: as SPENGA expands, we promote from within

ABOUT SPENGA

SPENGA is spin + strength + yoga in one 60-minute workout: the Best. Workout. Ever. With 50+ studios open and 250+ territories sold, we're growing fast and building teams of instructors, sales associates, managers, and operators. Our members come for the workout and stay for the community, and that community starts at the front desk.