Member Experience Assistant Manager

ADP, Inc.; Hanover (MA); On-site; USD 68,000 - 71,000; Full time

Benefits offered by this job

Great Place to Work

Competitive pay

Benefits package including health, d̵e

Health, dental, vision, life, and AD&D

401(k) with employer match

Paid time off and holidays

Tuition reimbursement and professional

Career development opportunities

Job summary

Arise Financial in Hanover, MA is seeking a Member Experience Assistant Manager to help lead daily branch operations, deliver exceptional service to members, and support the development of a high-performing team under the Branch Manager.

The role requires at least a high school diploma, two years in financial services, some supervisory experience, and a strong ability to coach, sell, and build relationships while ensuring compliance and accurate cash handling.

Qualifications

• High school diploma or equivalent is required.
• Minimum of two years of experience in financial services or banking.
• Previous supervisory or team leadership experience preferred.
• Strong sales and relationship-building skills with ability to identify member needs and recommend financial solutions.

Responsibilities

• Support day-to-day branch operations while delivering exceptional member service.
• Assume Branch Manager responsibilities during absences or other commitments.
• Coach, train, and develop branch team members with ongoing feedback.
• Assist with scheduling, performance evaluations, and salary recommendations.
• Process member transactions, audits, and cash handling with accuracy and compliance.
• Support branch coverage at other locations and weekend shifts as needed.
• Promote products and services to meet member needs and drive sales.

Skills

Coaching

Leadership

Sales

Relationship-building

Organizational skills

Communication

Problem-solving

Microsoft Office

Financial systems

Education

High school diploma

Tools

Financial services systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Professional Hanover, MA, US

3 days ago Requisition ID: 1145

Salary Range: $67,500.00 To $71,000.00 Annually

About the Opportunity

There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial (formerly known as Rockland Federal Credit Union) with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less.

For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve.

If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.

Why You'll Love Working Here

• Certified Great Place to Work
• Competitive pay
• Comprehensive benefits package includinghealth, dental, vision, life, and AD&D
• 401(k) plan with employer match
• Generous paid time off and holidays
• Tuition reimbursement and professional development opportunities
• Opportunities for professional growth and career development
• Meaningful work that positively impacts our members and communities

About the Role

As a Member Experience Assistant Manager (Assistant Branch Manager), you will help lead the daily operations of the branch while delivering exceptional service to our members and supporting the development of a high-performing team. Working closely with the Branch Manager, you'll ensure operational excellence, maintain compliance, coach team members, and foster a positive, member-focused environment. This is an excellent opportunity for an experienced banking professional who is ready to grow their leadership career.

What You'll Do

• Support the day-to-day operations of the branch, ensuring exceptional member service and operational efficiency.
• Assume the responsibilities of the Branch Manager during absences or when they are engaged in other Credit Union responsibilities.
• Assist with supervising, coaching, training, and developing branch team members while providing ongoing performance feedback and support.
• Help assign work, resolve routine employee concerns, and contribute to performance evaluations and salary recommendations.
• Process member transactions as needed, including deposits, withdrawals, check cashing, and consumer and mortgage loan payments during peak periods or staffing shortages.
• Maintain flexibility to support other branch locations and work weekend hours based on business needs.
• Assist with monthly teller audits and perform periodic vault and cash drawer audits in accordance with established procedures.
• Ensure the security and accuracy of cash, negotiable instruments, and cash handling activities while maintaining compliance with internal controls and segregation of duties.
• Support daily balancing and proof activities, ensuring compliance with cash control policies.
• Oversee currency ordering and maintain appropriate cash levels to support branch operations.
• Promote Credit Union products and services while helping create a sales and service culture that meets member needs.

What We're Looking For

• High school diploma or equivalent required.
• Minimum of two years of experience in the financial services or banking industry.
• Previous supervisory, lead, or team leadership experience preferred.
• Demonstrated ability to coach, motivate, and develop employees while fostering a collaborative team environment.
• Strong sales and relationship-building skills with the ability to identify member needs and recommend appropriate financial solutions.
• Excellent organizational skills with strong attention to detail and accuracy.
• Strong communication and interpersonal skills with a professional, member-focused approach.
• Proven problem-solving abilities and sound judgment in handling operational and member service situations.
• Proficiency with Microsoft Office and financial services systems.
• Ability to travel to other branch locations as needed and work a flexible schedule, including weekends.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

In alignment with our commitment to pay transparency, we're pleased to share that the base range for this position is $67,500 - $71,000 per year , excluding fringe benefits or potential incentives. If you're hired, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer.

This job posting is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements.

At this time, the Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the job description before you apply: “The Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, we will not provide sponsorship for the candidate to work in the United States.