Branch Manager

Arise Financial; Brockton (MA); On-site; USD 77,000 - 82,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, vision, life, and AD&D

401(k) with employer match

Generous paid time off and holidays

Tuition reimbursement and professional

Professional development opportunities

Job summary

Arise Financial in Brockton, MA is seeking a Branch Manager to lead our branch network, drive membership growth, and deliver exceptional member experiences. You will develop leaders, manage community partnerships, and ensure operational excellence in a fast-paced financial services environment.

This role requires 5–7 years in branch banking or retail financial services, 3–5 years of leadership, and a proven track record in sales, service, and compliance.

Qualifications

• 5–7 years of branch banking or retail financial services experience.
• 3–5 years of leadership experience managing managers, multiple branches, or multi-site operations.
• Credit union experience strongly preferred.
• Bilingual skills in Haitian Creole or Cape Verdean Creole strongly preferred. Spanish or Portuguese language skills are also a plus.
• Strong knowledge of branch operations, sales management, compliance, risk management, and financial services.
• Demonstrated success in community engagement, business development, and cultivating strategic relationships.
• Proven ability to lead, coach, and develop high-performing leadership teams while driving accountability and engagement.
• Strong analytical and problem-solving skills with the ability to interpret performance metrics and implement improvement strategies.
• Excellent communication, presentation, and interpersonal skills with the ability to influence stakeholders at all levels.
• Ability to travel throughout the assigned market for branch support, community events, and business development activities.
• Proficiency with Microsoft Office and financial services systems.
• Ability to travel to other branch locations as needed and work a flexible schedule, including weekends.

Responsibilities

• Lead branch performance, driving membership growth, sales, service excellence, and financial results.
• Develop and execute community engagement and business development strategies that strengthen the Credit Union's presence and generate new member opportunities.
• Build and maintain strong relationships with community organizations, local businesses, SEGs, and civic leaders.
• Coach, mentor, and develop Assistant Branch Manager and branch teams to achieve goals.
• Oversee hiring, onboarding, performance management, talent development, and succession planning for branch staff.
• Monitor branch performance metrics and implement strategies to improve member satisfaction, operational efficiency, and business results.
• Ensure consistent execution of branch operations while maintaining compliance with Credit Union policies, regulatory requirements, and internal controls.
• Partner with internal departments to support strategic initiatives, organizational growth, and change management efforts.
• Foster a culture of accountability, collaboration, continuous improvement, and exceptional member service.
• Travel to support branches, community events, business development activities, and leadership initiatives.

Skills

Leadership

Community engagement

Strategic partnerships

Sales management

Compliance & risk management

Analytical problem solving

Communication

Travel readiness

Scheduling & prioritization

Tools

Microsoft Office

Financial services systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Branch Manager

Branch Services Full Time Management Brockton, MA, US

2 days ago Requisition ID: 1162

Salary Range: $76,800.00 To $82,000.00 Annually

About the Opportunity

There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial(formerly known as Rockland Federal Credit Union) with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less.

For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve.

If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.

Why You’ll Love Working Here

• Certified Great Place to Work
• Competitive pay
• Comprehensive benefits package includinghealth, dental, vision, life, and AD&D
• 401(k) plan with employer match
• Generous paid time off and holidays
• Tuition reimbursement and professional development opportunities
• Opportunities for professional growth and career development
• Meaningful work that positively impacts our members and communities

About the Role

As a Member Experience Manager (Branch Manager), you will provide strategic leadership for an assigned market, driving branch performance, community engagement, and business development while creating exceptional experiences for our members. You'll lead and develop branch leadership teams, expand community and Select Employee Group (SEG) partnerships, and ensure operational excellence. This role is ideal for a collaborative leader who is passionate about developing people, growing relationships, and making a meaningful impact in the communities we serve.

What You'll Do

• Lead branch performance, driving membership growth, sales, service excellence, and financial results.
• Develop and execute community engagement and business development strategies that strengthen the Credit Union's presence and generate new member opportunities.
• Build and maintain strong relationships with community organizations, local businesses, Select Employee Groups (SEGs), and civic leaders.
• Coach, mentor, and develop Assistant Branch Manager and branch teams to achieve individual, branch, and organizational goals.
• Oversee hiring, onboarding, performance management, talent development, and succession planning for branch staff.
• Monitor branch performance metrics and implement strategies to improve member satisfaction, operational efficiency, and business results.
• Ensure consistent execution of branch operations while maintaining compliance with Credit Union policies, regulatory requirements, and internal controls.
• Partner with internal departments to support strategic initiatives, organizational growth, and change management efforts.
• Foster a culture of accountability, collaboration, continuous improvement, and exceptional member service.
• Travel to support branches, community events, business development activities, and leadership initiatives.

What We're Looking For

• Five to seven years of branch banking or retail financial services experience.
• Three to five years of leadership experience managing managers, multiple branches, or multi-site operations.
• Credit union experience strongly preferred.
• Bilingual skills in Haitian Creole or Cape Verdean Creole strongly preferred. Spanish or Portuguese language skills are also a plus.
• Strong knowledge of branch operations, sales management, compliance, risk management, and financial services.
• Demonstrated success in community engagement, business development, and cultivating strategic relationships.
• Proven ability to lead, coach, and develop high-performing leadership teams while driving accountability and engagement.
• Strong analytical and problem-solving skills with the ability to interpret performance metrics and implement improvement strategies.
• Excellent communication, presentation, and interpersonal skills with the ability to influence stakeholders at all levels.
• Ability to manage multiple priorities in a fast-paced, dynamic environment while maintaining a strong member-first focus.
• Willingness and ability to travel throughout the assigned market for branch support, community events, and business development activities.
• Proficiency with Microsoft Office and financial services systems.
• Ability to travel to other branch locations as needed and work a flexible schedule, including weekends.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,national origin, or protected veteran status and will not be discriminated

against on the basis of disability.

In alignment with our commitment to pay transparency, we're pleased to share that the base range for this position is $76,800 - $82,000 per year , excluding fringe benefits or potential incentives. If you're hired, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer.

This job posting is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements.

At this time, the Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the job description before you apply: “The Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, we will not provide sponsorship for the candidate to work in the United States.