Member Experience Ambassador

Planet Fitness; Pennsylvania; On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness is seeking a motivated Member Services Representative to join our gym team. You will greet members at the welcome desk, check them in, and lead tours, helping new and current members feel like family in a clean, judgment-free space.

You will enroll members, explain Black Card amenities, and support the club team across shifts. The role requires 18+ years old, a high school diploma or GED, reliability, and a positive attitude as you help members achieve their fitness goals.

Qualifications

• Minimum age 18 years.
• Strong customer service mindset and genuine helpfulness.
• Ability to stand, walk, and assist guests; lift up to 50 lbs may be needed.

Responsibilities

• Greet members at the welcome desk and check them in.
• Provide tours of the club and enroll new members.
• Promote and explain PF Black Card amenities and benefits.
• Support club team with daily duties in a clean, judgment-free environment.

Skills

Passion for helping others

Empathy

Communication

Education

High School diploma or GED

Job description

Planet Fitness is seeking a motivated Member Services Representative to join our gym team. You will greet members at the welcome desk, check them in, and lead tours, helping new and current members feel like family in a clean, judgment-free space.

You will enroll members, explain Black Card amenities, and support the club team across shifts. The role requires 18+ years old, a high school diploma or GED, reliability, and a positive attitude as you help members achieve their fitness goals.