Member Experience Agent I — Contact Center

EFCU Financial; Baton Rouge (LA); On-site; USD 27,000 - 34,000; Full time

Job summary

EFCU Financial is seeking a Contact Center Representative I in Baton Rouge to deliver courteous member service by phone and online. You will handle deposits, withdrawals, loan payments, transfers, and inquiries, while maintaining accuracy and security.

The role focuses on engaging with members, identifying needs, and supporting lending and digital services, with reliable attendance and adherence to policies. Competitive hourly pay and benefits accompany this position.

Qualifications

• High School Diploma or equivalent.
• 1–3 years of experience in banking or credit union.
• Regular and reliable in-person attendance.
• Excellent telephone etiquette and verbal communication skills.
• Excellent interpersonal skills.
• Exceptional organizational skills.
• Must pass all credit and bond requirements.
• In-depth knowledge of Credit Union products is a plus.

Responsibilities

• Provide courteous, efficient service to members via phone, email, and other channels.
• Assist members with routine financial transactions including deposits, withdrawals, loan payments, transfers, and check cashing.
• Respond to member inquiries via phone, online channels, and in person in a courteous and professional manner.
• Provide account maintenance and information on all member accounts including savings, checking, certificates, IRAs, and special accounts.
• Provide accurate information regarding Credit Union products, services, and policies.
• Support lending needs by facilitating loan applications and assisting with loan-related questions.
• Process ATM and mobile deposits, loan payments, bill payment verifications, and escalations.
• Balance virtual noncash drawer and checks daily.
• Complete ACH requests, account maintenance forms, and written third party verifications.

Skills

Telephone etiquette

Verbal communication

Interpersonal skills

Organizational skills

Credit Union product knowledge

Education

High School Diploma or equivalent

Job description

EFCU Financial is seeking a Contact Center Representative I in Baton Rouge to deliver courteous member service by phone and online. You will handle deposits, withdrawals, loan payments, transfers, and inquiries, while maintaining accuracy and security.

The role focuses on engaging with members, identifying needs, and supporting lending and digital services, with reliable attendance and adherence to policies. Competitive hourly pay and benefits accompany this position.