Member Experience Advocate — Universal Banking

Avadian Credit Union; Dothan (AL); On-site; USD 25,000 - 33,000; Full time

Job summary

Avadian Credit Union in Dothan, AL is seeking a Member Experience Advocate at SAMC Branch. You will serve as a full-service liaison, delivering needs-based solutions, handling transactions, opening accounts, and guiding members through loan options to build trust from entry to exit.

This role emphasizes high-quality service, sales awareness with Avadian's Preferred Way of Selling, and the ability to work Saturdays.

Qualifications

• One to three years of retail banking experience.
• Sales quota experience or sales management experience.
• A high school diploma or GED.
• Must be comfortable providing needs based solutions to members.
• Must have the ability to work in a fast paced environment.
• Willingness to travel between described locations is required.
• Bilingual in Spanish a plus.

Responsibilities

• Serve as full-service liaison between members and the Credit Union.
• Provide needs-based solutions and cross-sell Avadian products and services.
• Perform transactions, open accounts, resolve issues, originate loans, and manage the lobby.
• Balance the branch vault, CDM, and ITC as necessary.
• Fill in at other branches as needed.
• Maintain knowledge of Avadian products, CRM system, and procedures.
• Attend to Saturdays from 8:45 a.m. to 12:30 p.m.
• Diligently follow Avadian's operations and protocols.

Skills

Retail banking

Sales experience

Customer service

Bilingual Spanish

Education

High school diploma or GED

Tools

CRM system

Job description

Avadian Credit Union in Dothan, AL is seeking a Member Experience Advocate at SAMC Branch. You will serve as a full-service liaison, delivering needs-based solutions, handling transactions, opening accounts, and guiding members through loan options to build trust from entry to exit.

This role emphasizes high-quality service, sales awareness with Avadian's Preferred Way of Selling, and the ability to work Saturdays.