Customer Care Advocate — Elevate Member Experience

Excellus Health Plan Inc. in; Town of De Witt (NY); On-site; USD 20,000 - 27,000; Full time

Job summary

Excellus Health Plan Inc. is seeking a Customer Care Advocate IA in DeWitt, NY. The role handles inquiries via telephone, mail, email, and web channels, supporting member and provider needs with professionalism and efficiency.

The position emphasizes privacy compliance and strong customer service, with shift-level responsibilities and ongoing training to develop skills in claims, enrollment, and provider inquiries.

Qualifications

• High School diploma or equivalent required.
• Customer service experience preferred.
• Bi-lingual English/Spanish required (must have ability to speak Spanish fluently).
• Ability to multi-task and navigate multiple programs.

Responsibilities

• Respond to inquiries to enhance member and provider satisfaction.
• Document, research, and respond to inquiries per policies and regulations.
• Resolve customer inquiries with First Contact Resolution and quality.
• Assist with claims, onboarding, and provider inquiries.

Skills

Customer service

Multitasking

Communication

Windows navigation

Education

High School diploma or equivalent

Tools

Windows OS

Job description

Excellus Health Plan Inc. is seeking a Customer Care Advocate IA in DeWitt, NY. The role handles inquiries via telephone, mail, email, and web channels, supporting member and provider needs with professionalism and efficiency.

The position emphasizes privacy compliance and strong customer service, with shift-level responsibilities and ongoing training to develop skills in claims, enrollment, and provider inquiries.