Patient Experience Advocate

Catholic Health; Buffalo (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Catholic Health in Buffalo, NY seeks a Patient Experience Specialist to represent the organization to patients with warmth and professionalism. You will handle calls and inquiries in the Contact Center, address concerns promptly, and assist with basic patient registration and scheduling.

This role requires healthcare knowledge, excellent listening and communication skills, and proficiency with Word and Excel.

Qualifications

• High School diploma or equivalent required.
• Customer service experience preferred.
• Knowledge of healthcare and medical terminology preferred.
• Experience in contact centers preferred.
• Basic customer service skills and empathy with patients.
• Excellent listening, communication and problem-solving skills.
• Proficient with MS Word and Excel; ability to type 45 WPM.

Responsibilities

• Represent Catholic Health to customers in a friendly, professional manner.
• Handle calls and inquiries in the Contact Center and resolve issues compassionately.
• Assist with basic patient registration and scheduling.
• Collaborate with Clinical Teams, Revenue Cycle Teams, and IT associates.

Skills

Customer service

Empathy

Active listening

Typing 45 wpm

Time management

Communication skills

Diplomacy

Professional appearance

Education

High School diploma or equivalent

Tools

Microsoft Word

Excel

Job description

Catholic Health in Buffalo, NY seeks a Patient Experience Specialist to represent the organization to patients with warmth and professionalism. You will handle calls and inquiries in the Contact Center, address concerns promptly, and assist with basic patient registration and scheduling.

This role requires healthcare knowledge, excellent listening and communication skills, and proficiency with Word and Excel.