Member Experience Advocate – Call Center

Security Service Federal Credit Union; San Antonio (TX); On-site; USD 21,000 - 26,000; Full time

Job summary

Security Service Federal Credit Union in San Antonio, TX seeks a customer service representative to promote SSFCU products and provide outstanding service across all contact channels. You will support members with transactions, respond to inquiries, and help MCC agents resolve escalated cases.

The role requires strong communication, multitasking in a fast-paced environment, and the ability to build long-term member relationships in line with SSFCU values and policies.

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) years of call center or financial institution or comparable experience in cash handling, customer service, or sales.
• Excellent verbal communication skills and ability to write clearly.
• Ability to operate a personal computer and use Word, Excel, and Internet.

Responsibilities

• Promotes SSFCU products and services to members and assists with transactions and inquiries.
• Provides support to MCC agents with escalated member situations and ensures satisfactory resolutions.
• Delivers consistent, friendly, personalized service across all contact channels and follows policies and procedures.

Skills

Verbal communication

Written communication

Interpersonal skills

Computer literacy

Education

High school diploma or equivalent

Tools

Word

Excel

Internet

Job description

Security Service Federal Credit Union in San Antonio, TX seeks a customer service representative to promote SSFCU products and provide outstanding service across all contact channels. You will support members with transactions, respond to inquiries, and help MCC agents resolve escalated cases.

The role requires strong communication, multitasking in a fast-paced environment, and the ability to build long-term member relationships in line with SSFCU values and policies.