Member Experience Advocate

YMCA San Antonio; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Westside Family YMCA in San Antonio is seeking a friendly Membership Representative to welcome members, assist with sign-ups, and promote YMCA programs. You will deliver high-quality service at the front desk, manage memberships, and support daily lobby operations.

The role emphasizes strong communication, basic computer skills, and a customer-focused mindset. Join a community-focused nonprofit that strengthens families and healthy living.

Qualifications

• Requires a minimum of a High School Diploma or GED.
• Prefer a minimum of 6 months customer service, sales, or related experience.
• Certifications required within the first week: Redwoods Bloodborne Pathogens and Hazardous Communications.
• Certifications required within the first 60 days: YMCA approved basic life saving skills such as CPR, First Aid, AED, and Emergency Oxygen.
• Excellent interpersonal and problem solving skills.
• Must become proficient within 30 days in the use of ActiveNet.

Responsibilities

• Responds to the individual needs of the other person.
• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention. Maintains cleanliness and organization of the lobby area.
• Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships.
• Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y.
• Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• May hand out locker keys and towels; may monitor the locker rooms as required.
• Provides administrative support to the membership desk by: accurately inputting new memberships, looking up accounts and account information, inputting scholarship-subsidies/3rd-party billing and, entering data for adjustments to accounts as authorized.
• Keeps informed of all branch activities & schedules in order to provide exceptional member service.
• Accepts donations and Y Partners Campaign contributions, manages and balances a daily till, secures change for cash box, and process end of shift controls for review/audit.
• Perform other duties as assigned by supervisor.

Skills

Customer Service

Sales

Interpersonal Skills

Typing 45 WPM

Education

High School Diploma or GED

Tools

Microsoft Office

ActiveNet

Job description

Westside Family YMCA in San Antonio is seeking a friendly Membership Representative to welcome members, assist with sign-ups, and promote YMCA programs. You will deliver high-quality service at the front desk, manage memberships, and support daily lobby operations.

The role emphasizes strong communication, basic computer skills, and a customer-focused mindset. Join a community-focused nonprofit that strengthens families and healthy living.