Member, Enterprise Systems Support Specialist

Missouri River Energy Services; Sioux Falls (SD); On-site; USD 52,000 - 76,000; Full time

Job summary

Missouri River Energy Services in Sioux Falls, SD seeks a Systems Support and Billing Operations Specialist to assist Members with billing, financials, and payroll software platforms. You will diagnose issues, provide guidance, and ensure timely resolution, including on-site and remote training.

The role involves supporting billing cycles, generating invoices, month-end close, and collaborating with vendor support.

Qualifications

• Supports day-to-day billing, financials, and payroll software.
• Diagnoses and resolves issues in a timely manner.
• Escalates complex issues to vendor support.
• Delivers remote and on-site training to Members.
• Keeps documentation of procedures and resolutions.
• Keeps abreast of CIS technologies.

Responsibilities

• Provides day-to-day support via telephone, email, and in-person visits to MRES Members for utility billing, financials, and payroll software platforms.
• Investigates, diagnoses, and resolves issues related to utility billing, financials, and payroll, responding to user inquiries in a timely manner.
• Escalates complex technical issues to vendor support and development teams as needed.
• Builds strong, value-driven relationships with Members to ensure their satisfaction and success.
• Supports Members to ensure accurate billing cycles, invoice generation, and adjustments.
• Assists with billing corrections, credits, and adjustments.
• Translates complex concepts into clear, user-friendly guidance for Members.
• Maintains proper documentation of procedures and issue resolutions.
• Provides remote training to Members via telephone and email.
• Provides on-site Member training as needed.
• Prepares training resources including presentations, documentation, and training curriculum for Members.
• Facilitates discussion at user groups and other Members meetings.
• Keep abreast of relevant profession, industry, and inter-utility developments in CIS technologies.
• Moderate travel to member locations and to conferences with occasional overnight stays.
• Represents MRES on industry, development, and project committees, task forces, and conferences as assigned.

Skills

Customer support

Billing software

Payroll software

Issue diagnosis

Vendor escalation

Training delivery

Relationship building

Tools

Billing software

Payroll software

CRM systems

Job description

• System Support & Troubleshooting
  • Provides day-to-day support via telephone, email, and in-person visits to MRES Members for utility billing, financials, and payroll software platforms.
  • Investigates, diagnoses, and resolves issues related to utility billing, financials, and payroll, responding to user inquiries in a timely manner.
  • Escalates complex technical issues to vendor support and development teams as needed.
  • Builds strong, value-driven relationships with Members to ensure their satisfaction and success.
• Billing Operations Support
  • Supports Members to ensure accurate billing cycles, invoice generation, and adjustments.
  • Assists with billing corrections, credits, and adjustments.
  • Translates complex concepts into clear, user-friendly guidance for Members.
  • Maintains proper documentation of procedures and issue resolutions.

• Financial and Payroll Support
  • Assists Members with issues related to accounts receivable, accounts payable, and payroll.
  • Assists with creating reports related to billing, financials, and payroll.
  • Supports month-end and year-end billing processes.
• Knowledge
  • Continually develops product expertise by reviewing new functionality
• User Training
  • Provides remote training to Members via telephone and email.
  • Provides on-site Member training as needed.
  • Prepares training resources including presentations, documentation, and training curriculum for Members.
  • Facilitates discussion at user groups and other Members meetings.
• Keep abreast of relevant profession, industry, and inter-utility developments in CIS technologies.
• Moderate travel to member locations and to conferences with occasional overnight stays.
• Represents MRES on industry, development, and project committees, task forces, and conferences as assigned.