Meter Revenue Operations Business Analyst

Jobtailor; Kentucky; On-site; USD 80,000 - 110,000; Full time

Job summary

Jobtailor is seeking a capable professional to lead business unit IT projects with strong project management and business analysis expertise. You will guide team members, resolve user issues, and prioritize requests from MRO organizations while communicating expected resolution timelines.

You will also generate reports, document procedures, and conduct end-user training. The role includes defining functional requirements, prioritizing enhancements, and developing business cases for initiatives

Qualifications

• Associate's Degree or equivalent with 2 years related experience.
• 2+ years of related experience required.
• Proficient in verbal and written communication.
• Strong organizational and time management skills.
• Proficient in querying languages (SQL, QMF).
• MS Excel and MS Access a plus.

Responsibilities

• Provide project management and business analysis leadership to IT projects.
• Provide training and guidance to lower-level team members.
• Resolve end users requests and system defects on moderately complex issues.
• Prioritize and track requests and issues from MRO organizations.
• Communicate with end users to understand issues and set resolution timeframes.
• Generate moderately complex reports.
• Create documentation to support daily responsibilities or end-user training.
• Conduct end-user training.
• Define functional requirements and prioritize enhancements for business initiatives.
• Develop and document business case to gain approvals.
• Develop test cases and execute them.

Skills

Project Management

Business Analysis

SQL Proficiency

End-User Training

Documentation Development

Education

Associate's Degree in Engineering, Business, IT or related field or High School Diploma or GED with 2 years related experience

Tools

MS Excel

MS Access

QMF

AEP Applications

Microsoft Office

SQL

Job description

Key Responsibilities

• Provide business unit project management and business analysis leadership to MDM and head end system IT projects
• Provide training and guidance to lower-level team members
• Resolve end users requests and system defects on moderately complex issues
• Prioritize and track requests and issues from MRO organizations
• Communicate with end users to understand issues and questions on more complex issues, and set expectations of resolution timeframe based on priorities
• Generate moderately complex reports
• Identify the need for and create documentation to support daily responsibilities or end-user training
• Conduct end-user training
• Participate in the definition, creation, and implementation of business processes (such as billing, meter asset management and financial reporting, regulatory obligations, revenue protection activities, and mass meter installations) or systems enhancements
• Perform BU Lead or Product Owner role for small to medium projects of moderate complexity
• Define functional requirements
• Prioritize requests for enhancements for business initiatives
• Develop Business Case documentation to support initiatives and gain approval for business process enhancements
• Develop test cases and execute them

Requirements

• Associate's Degree in Engineering, Business, IT or related field or High School Diploma or GED and two (2) years of related experience
• Minimum of two (2) years of related experience
• Travel requirements up to 10% of the time
• Excels in verbal and written communication skills
• Demonstrates strong organizational and time management skills for self and assists others
• Demonstrates behavior aligned with AEP Values (Zero Harm, Integrity and Stewardship, Adapt and Achieve, Customer Focus)
• Demonstrates initiative and a questioning mindset
• Advanced competency in PC skills such as Microsoft Office and AEP applications and software
• Advanced proficiency in querying languages (SQL, QMF)
• MS Excel and MS Access a plus.

Core Competencies

Demonstrates expertise in project management and business analysis for IT projects, with a strong focus on developing functional requirements, generating reports, and conducting end-user training. Proficient in SQL and Microsoft Office tools to support business process enhancements and documentation.

Highest-signal Resume Keywords

• Project Management
• Business Analysis
• SQL Proficiency
• End-User Training
• Documentation Development

Hard Skills

• Project Management
• Business Analysis
• Functional Requirements Definition
• SQL
• QMF
• Report Generation
• Test Case Development
• Documentation Creation
• Business Case Development
• System Defect Resolution

Soft Skills

• Verbal Communication
• Written Communication
• Organizational Skills
• Time Management
• Initiative

Industry Keywords

• MDM
• Billing
• Meter Asset Management
• Financial Reporting
• Regulatory Obligations
• Revenue Protection
• Mass Meter Installations

Tools & Technologies

• Microsoft Office
• MS Excel
• MS Access
• AEP Applications