Member Enrollment Specialist - Jorgensen Family YMCA

Ymca Of Greater Fort Wayne; Fort Wayne (IN); On-site; USD 19,000 - 20,000; Part time

Benefits offered by this job

Free individual membership

50% off family membership

50% discounted programs

Job summary

Ymca Of Greater Fort Wayne in Fort Wayne, IN is seeking a friendly Membership Enrollment Specialist to guide prospective members through the enrollment process, provide tours, and connect them with YMCA programs that fit their needs. This part-time role emphasizes building welcoming relationships, delivering outstanding customer service, and nurturing member engagement.

The position offers flexible scheduling, a supportive team, and access to YMCA training and certification opportunities.

Qualifications

• Experience in customer-facing roles preferred.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks and priorities with a positive attitude.

Responsibilities

• Guide prospective members through the enrollment process and give tours.
• Foster a welcoming environment where all members feel they belong.
• Build authentic relationships with members and coworkers to promote engagement and retention.
• Provide outstanding customer service to Members and Participants.

Skills

Customer service

Communication

Organizational skills

Teamwork

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Enrollment Specialist - Jorgensen Family YMCA

Part Time Jorgensen YMCA, Fort Wayne, IN, US

The YMCA is looking for enthusiastic, customer-focused individuals to join our Membership Team! As a part of this dynamic team, you’ll be at the heart of creating welcoming, inclusive environments for individuals and families to connect, grow, and thrive.

Why you’ll love the YMCA

As a part-time staff member, you will receive a free individual membership or 50% off family membership and 50% discounted programs for you and your household.

Other perks our Y employees enjoy:

• Personal Development: You’ll have many opportunities for free training and certifications, as well as opportunities to advance and potentially find a long-term career.
• Fulfillment: Experience a flexible schedule while working for a company that cares about you personally and is actively involved in our community!

Responsibilities

The Jorgensen Family YMCA is seeking an enthusiastic and attentive part-time Membership Enrollment Specialist to guide prospective members through the enrollment process, give tours, and foster relationships that connect them to the YMCA, fellow members, and programs to fit their individual needs.

• Nurture: Ensure a safe, positive, and welcoming environment for all to belong at the Y.
• Connect: Build effective, authentic relationships with members.
• Inspire: Exemplify outstanding customer service and a sense of community to Members, Participants, and Coworkers to foster their connection and growth with the Y and within the community.

Requirements

Candidates must be committed to contributing to the mission, culture, and values of the YMCA of Greater Fort Wayne as well as:

• Must be at least 18 years of age.
• Must have a high school diploma or the equivalent. If currently enrolled in high school, a diploma will need to be provided upon completion.
• Excellent communication, supervisory, and organizational skills.
• Excellent human relations skills and enthusiasm.
• An elevated level of organization, flexibility, and ability to handle difficult situations effectively.
• Ability to relate to, welcome, and communicate with diverse groups of people regardless of age, race, economic status, religion, or cultural differences.

Salary

Part-time $13.50-$14.00 hourly

• Friday Mornings, 8 A.M. - 12 P.M (Noon)
• Rotating Saturdays, 1 P.M. - 5 P.M.

Location

Jorgensen Family YMCA, 10313 Aboite Center Rd, Fort Wayne IN 46804