Member Enrollment Representative (Circleville & Barberton Local Candidates)

Christian Healthcare Ministries; Circleville (OH); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Compensation based on experience

Faith-based opportunity

Fully paid health benefits

Retirement and life insurance

12 paid holidays PLUS birthday

Professional development

Paid training

Job summary

Christian Healthcare Ministries (CHM) seeks a Member Enrollment Representative to grow membership and deliver a Christ-centered member experience. The MER guides prospective members through enrollment, answers questions, and supports retention with empathy and clear guidance.

Responsibilities include inbound/outbound calls, lead conversion, HubSpot CRM input, and collaboration with Marketing and Member Services.

Qualifications

• Prior experience in online or phone-based sales (preferred).
• College education or equivalent work experience (preferred).
• Strong verbal and written communication skills, including professional phone and email etiquette.
• Proficiency with HubSpot and Microsoft Office Suite.

Responsibilities

• Meet sales targets and performance expectations.
• Engage in inbound and outbound phone sales to assist prospective members through enrollment.
• Establish referrals and build relationships with potential prospects.
• Respond promptly and professionally to prospective member calls and inquiries.
• Explain CHM guidelines, programs, and options clearly to members.
• Assist in retaining memberships when appropriate.
• Input and track prospects using HubSpot and CHM systems.

Skills

Verbal communication

Written communication

Phone sales

Customer service

Teamwork

Education

College education or equivalent

Tools

HubSpot CRM

Microsoft Office

Job description

At Christian Healthcare Ministries (CHM), we exist to glorify God, show Christian love, and serve members of the Body of Christ by sharing each other’s medical bills.

The Member Enrollment Representative (MER) plays a vital role in this mission by increasing membership through various communication channels while delivering exceptional member experience. The MER is responsible for converting sales leads into new memberships, guiding prospective members through the enrollment process, and ensuring that every interaction reflects CHM’s core values and commitment to service excellence.

WHAT WE OFFER

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Professional Development
• Paid Training

ESSENTIAL JOB FUNCTIONS

• Meet sales targets, goals, and performance expectations.
• Engage in inbound and outbound phone sales (no cold calling) to assist and guide prospective members through the enrollment process.
• Establish referrals, build relationships, and develop contacts with potential prospects.
• Respond promptly and professionally to prospective member calls and inquiries.
• Ensure delivery of high-quality, Christ-centered service.
• Address member questions, concerns, and provide thoughtful recommendations.
• Assist in retaining memberships when appropriate.
• Respond to emails, calls, and voicemail promptly.
• Clearly explain CHM guidelines, programs, and options to members.
• Offer suggestions for improvement to the Member Enrollment Supervisor and Team Leader.
• Maintain professionalism, empathy, and a positive attitude.
• Demonstrate strong communication skills in both phone and written correspondence.
• Uphold CHM’s Core Values and Mission Statement in all interactions.
• Collaborate with other departments, including Member Services, Marketing, and Communications, to ensure seamless member experience.
• Gain a deep understanding of the Member Enrollment Team’s structure and objectives.
• Input, track, and manage prospects using HubSpot and internal CHM systems.
• Develop ongoing relationships with prospects through consistent and intentional follow-up.

OTHER FUNCTIONS

• Demonstrate Christian values and adhere to ethical and legal business practices.
• Support CHM initiatives and departmental goals as assigned.

EDUCATION, EXPERIENCE & SKILLS REQUIRED

• Prior experience in online or phone-based sales (preferred).
• College education or equivalent work experience (preferred).
• Strong verbal and written communication skills, including professional phone and email etiquette.
• Proficiency in CHM guidelines, programs, and policies (training provided).
• Competence with Microsoft Office Suite and CRM tools such as HubSpot.
• Excellent organizational and time management skills with the ability to handle multiple priorities.
• Self-motivated, collaborative, and committed to teamwork.
• Strong problem-solving and conflict resolution skills.
• Willingness to ask questions, seek guidance, and support team initiatives.

TRAINING & DEVELOPMENT

New representatives will complete a structured training program designed to build a strong understanding of CHM’s membership process, communication tools, and ministry values. Ongoing professional development and mentorship opportunities are also provided.

WORKING CONDITIONS

• Must adhere to organizational policies and procedures as outlined in the employee handbook.
• Occasional travel may be required for ministry or business purposes.
• Flexibility to work hours between 8:00 a.m. and 6:00 p.m., based on department needs.
• Requires extended periods of sitting, working on a computer, and communicating by phone or email.
• Strong reasoning and problem-solving abilities to overcome objections and assist prospective members effectively.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.