Member Engagement Specialist (Call Center)

North Island Credit Union; San Diego (CA); On-site; USD 30,000 - 38,000; Full time

Job summary

California Credit Union in San Diego, CA is hiring a Member Services Representative – Member Engagement to handle incoming calls, assist members with accounts, and resolve inquiries with professionalism and integrity.

This full-time clerical role emphasizes product cross-selling, strict adherence to procedures, and knowledge of audit/compliance. Two to four years in a call center is preferred; college coursework is desired.

Qualifications

• Abilities include communication, time-management, analysis and problem-solving.
• Strong customer service skills with ability to cross-sell products.
• Knowledge of call center operations and basic banking procedures.

Responsibilities

• Provide prompt, accurate information to members about accounts and products.
• Cross-sell Credit Union services to meet member needs.
• Respond to member questions and concerns in a courteous manner.
• Follow procedures for wire transfers, checks, ATM & Debit Card processing.
• Maintain working knowledge of audit and compliance regulations.

Skills

Customer service

Communication

Time management

Cross-sell

Teamwork

Problem-solving

Education

College coursework desired

Job description

California Credit Union in San Diego, CA is hiring a Member Services Representative – Member Engagement to handle incoming calls, assist members with accounts, and resolve inquiries with professionalism and integrity.

This full-time clerical role emphasizes product cross-selling, strict adherence to procedures, and knowledge of audit/compliance. Two to four years in a call center is preferred; college coursework is desired.