Member Engagement & Retention Specialist

Stretch Zone; East Lyme (CT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k)

Health insurance

Flexible schedule

Bonus based on performance

Advancement opportunities

Job summary

Stretch Zone is seeking a Client Engagement Associate in East Lyme, CT to welcome members, schedule appointments, and answer questions. The role emphasizes delivering an exceptional member experience and supporting retention through proactive outreach.

The position involves sharing the benefits of practitioner-assisted stretching, promoting memberships, and assisting with add-ons to meet studio sales goals. A flexible schedule supports work-life balance and growth within the company.

Qualifications

• Sales experience preferred but not required.
• Excellent communication and people-first mindset.
• Eagerness to learn and grow.

Responsibilities

• Provide outstanding customer service by warmly welcoming members, scheduling appointments, handling phone inquiries, and resolving questions or concerns
• Support strong member retention through proactive outreach, follow-ups, and delivering a smooth, positive member experience
• Share the benefits of practitioner-assisted stretching by recommending membership packages that align with client goals.
• Support sales goals, recommending add-on sessions, and continually sharpen client engagement skills to create a report with clients

Skills

Sales experience

Excellent communication

People-first mindset

Willingness to learn

Job description

Stretch Zone is seeking a Client Engagement Associate in East Lyme, CT to welcome members, schedule appointments, and answer questions. The role emphasizes delivering an exceptional member experience and supporting retention through proactive outreach.

The position involves sharing the benefits of practitioner-assisted stretching, promoting memberships, and assisting with add-ons to meet studio sales goals. A flexible schedule supports work-life balance and growth within the company.