Member Engagement Fitness Coach

Ymca Of Central Maryland, Inc.; Baltimore (MD); On-site; USD 28,000 - 36,000; Full time

Job summary

Ymca Of Central Maryland, Inc. is seeking a Fitness Coach to deliver excellent member services and engage guests and participants.

Under the supervision of the Fitness Director, you will create a safe, supportive environment and promote healthy wellness habits through personalized fitness appointments and program participation. The role requires friendly communication, adherence to YMCA policies, and the ability to work with a diverse community in a busy fitness center setting.

Responsibilities

• Reports to work in uniform a minimum of ten minutes prior to shift.
• Provide excellent services to members, guests, and program participants in the Y center, on the phone, and through email exchange.
• Engage with members, guests, and program participants with positive, solution-driven interaction.
• Circulate through the fitness centers greeting, interacting, and supporting member use; enforce guidelines and policies.
• Conduct high quality and highly engaged fitness appointments for members to educate and establish workout habits.
• Make equipment accessible for all members.
• Coach and encourage members to meet their wellness goals.
• Monitor, clean, and inspect equipment; report issues.
• Adhere to all YMCA policies with positive interaction.
• Lead in handling conflict, concerns, and member frustrations.
• Inform proper leaders of operating challenges during hours.
• Focus on quality experiences and engagement within programs and activities.
• Promote a professional image and maintain a clean and safe environment.
• Ability to work with diverse population, all ages, genders, and orientations.
• Attend and participate in all meetings as assigned.
• Incorporate the four YMCA values: Caring, Honesty, Respect, Responsibility; adhere to Code of Conduct.
• Communicate the YMCA mission and objectives to the community.
• Assist in all other areas as assigned.

Job description

Ymca Of Central Maryland, Inc. is seeking a Fitness Coach to deliver excellent member services and engage guests and participants.

Under the supervision of the Fitness Director, you will create a safe, supportive environment and promote healthy wellness habits through personalized fitness appointments and program participation. The role requires friendly communication, adherence to YMCA policies, and the ability to work with a diverse community in a busy fitness center setting.