Fitness Coach - Pasadena

The Y in Central Maryland; Pasadena (MD); On-site; USD 21,000 - 34,000; Full time

Job summary

The Y in Central Maryland is seeking a Fitness Coach to deliver excellent services to members, guests, and program participants under the supervision of the Fitness Director.

The role focuses on highly engaging fitness appointments, member use, and events, while maintaining a safe environment and enforcing center policies with empathy.

You will build relationships, promote wellness goals, and embody the YMCA values of caring, honesty, respect, and responsibility in daily interactions.

Responsibilities

• Provide excellent services to members, guest, and program participants in the Y center, on the phone, and through email exchange
• Engage with members, guests, and program participants with positive, solution-driven interaction
• Conduct high quality fitness appointments and help members establish good workout habits
• Promote a professional image and maintain a clean, safe environment at all times
• Promote the YMCA values and assist in meetings as assigned

Skills

Member services

Communication

Relationship building

Job description

Overwhelmingly, people who decide they want to be a part of the Y in Central Maryland tell us they do so because it reflects their values and a conscious decision, they’ve made about how they choose to live their lives. The happiest and most fulfilled Y associates are those who are motivated to help others and who want to be a part of something larger than themselves. If this speaks to your heart, then we invite you to join our team. Be a part of a charitable, mission-driven organization that works for individual and community well-being for all, for a better us.

Position Summary

Under the supervision of the Fitness Director, or other assigned associate, Fitness Coach is responsible for delivering excellent services to all members, guest, and program participants. The primary function of the Fitness Coach will be to highly engage with members, guest, and program participants including fitness appointments, general member use, member services/events, and providing a safe environment.

Essential Functions

• Reports to work in uniform a minimum of ten minutes prior to assigned shift in order to receive communications and instructions from supervisor or associate.
• Provide excellent services to members, guest, and program participants in the Y center, on the phone, and through email exchange
• Through engagement, build meaningful relationships with members, guest, and program participants with positive and solution driven interaction
• Regularly circulating through the fitness center(s) greeting, interacting, and supporting member’s use including enforce guidelines and policies, offering support and suggestions, or giving general support and encouragement remembering to be sensitivity and patience with member’s different needs
• Conduct high quality and highly engaged fitness appointment for members to be better educated and establish good workout habits
• Make equipment accessible for all members
• Coach and encourage members to meet their wellness goals
• Monitor, clean, and inspect equipment regularly; report any challenges or concerns
• Adhere/enforce to all policies, guidelines, rules, and best practices as outlined by the Y in Central Maryland with positive interaction
• Leader in handling conflict, concerns, member frustrations, and unusual center situations
• Informing proper leaders of operating challenges and/or conflicts during operating hours (either with members and/or associates)
• Focus on quality experiences and engagement within programs, services, and activities
• Promotes a professional image and maintains a clean and safe environment at all times.
• Ability to work with diverse population, all ages, genders, and sexual orientations
• Attend and actively participate in all meetings as assigned
• Incorporate the four character values of the YMCA: Caring, Honesty, Respect, and Responsibility and adhere to the YCM Code of Conduct
• Communicate the Y mission and objectives to the community.
• Assist in all other areas as assigned.

The Y in Central Maryland provides equal employment opportunities (EEO) to all employees and applicants for employment. Moreover, the Y is firmly committed to celebrating and achieving diversity and inclusion in all we do. We strive to be an anti-racist organization and expect all associates to treat others with respect, kindness and dignity, at all times. Thank you for considering working for the Y in Central Maryland. If being a part of our cause feels right for you, we hope you will join us.