Fitness Coach - Pasadena

Ymca Of Central Maryland, Inc.; Seaborne Estates (MD); On-site; USD 19,000 - 30,000; Full time

Job summary

The YMCA of Central Maryland, Inc. is seeking a Fitness Coach to deliver excellent member services and engage with participants. Under supervision, you will coordinate fitness appointments, support member use, and help create a safe, welcoming environment across the center and related programs.

You will build relationships, enforce guidelines, and coach members toward their wellness goals while maintaining professionalism and a clean facility. This role requires strong communication and teamwork.

Qualifications

• Ability to work with diverse population.

Responsibilities

• Deliver excellent services to members, guest, and program participants in the Y center, on the phone, and through email exchange.
• Engage with members, guests, and program participants with positive and solution driven interaction.
• Circulate through the fitness center, greet and support members, enforce guidelines and policies.
• Conduct high quality fitness appointments to educate and establish good workout habits.
• Make equipment accessible for all members.
• Coach and encourage members to meet their wellness goals.
• Monitor, clean, and inspect equipment; report any issues.
• Adhere to YMCA policies and maintain a safe environment.
• Handle conflicts and inform leaders of operating challenges.
• Focus on quality experiences and engagement within programs and activities.
• Promote a professional image and a clean, safe environment.
• Work with diverse population, all ages, genders, and sexual orientations.
• Attend and participate in meetings; uphold YMCA four character values.
• Communicate the YMCA mission and objectives to the community.
• Assist in other areas as assigned.

Job description

POSITION SUMMARY:

Under the supervision of the Fitness Director, or other assigned associate, Fitness Coach is responsible for delivering excellent services to all members, guest, and program participants. The primary function of the Fitness Coach will be to highly engage with members, guest, and program participants including fitness appointments, general member use, member services/events, and providing a safe environment.

ESSENTIAL FUNCTIONS:

• Reports to work in uniform a minimum of ten minutes prior to assigned shift in order to receive communications and instructions from supervisor or associate.
• Provide excellent services to members, guest, and program participants in the Y center, on the phone, and through email exchange
• Through engagement, build meaningful relationships with members, guest, and program participants with positive and solution driven interaction
• Regularly circulating through the fitness center(s) greeting, interacting, and supporting member’s use including enforce guidelines and policies, offering support and suggestions, or giving general support and encouragement remembering to be sensitivity and patience with member’s different needs
• Conduct high quality and highly engaged fitness appointment for members to be better educated and establish good workout habits
• Make equipment accessible for all members
• Coach and encourage members to meet their wellness goals
• Monitor, clean, and inspect equipment regularly; report any challenges or concerns
• Adhere/enforce to all policies, guidelines, rules, and best practices as outlined by the Y in Central Maryland with positive interaction
• Leader in handling conflict, concerns, member frustrations, and unusual center situations
• Informing proper leaders of operating challenges and/or conflicts during operating hours (either with members and/or associates)
• Focus on quality experiences and engagement within programs, services, and activities
• Promotes a professional image and maintains a clean and safe environment at all times.
• Ability to work with diverse population, all ages, genders, and sexual orientations
• Attend and actively participate in all meetings as assigned
• Incorporate the four character values of the YMCA: Caring, Honesty, Respect, and Responsibility and adhere to the YCM Code of Conduct
• Communicate the Y mission and objectives to the community.
• Assist in all other areas as assigned.