Member Engagement Associate

The Trustees; Boston (MA); Hybrid; USD 32,139 - 38,889; Full time

Benefits offered by this job

Sick time

Vacation time

Holidays

Health insurance

HRA

Disability Insurance

Massachusetts Paid Family MedicalLeave

Life Insurance

401k with 5% match

Employee Assistance Program

Reciprocity

Discounts

Day of Wonder

Day of Service

Job summary

The Trustees in Massachusetts is seeking a Membership Engagement Associate to grow and strengthen connections with visitors through reservations, events, and community gatherings across the Commonwealth.

Reporting to the Manager of Membership Engagement, you will work hybrid across properties, support on-site membership sales, deliver exceptional guest experiences, and provide field feedback to shape outreach strategies.

Qualifications

• 3-5 years of experience in sales, customer service, visitor engagement, membership programs, fundraising, hospitality, or a related customer-facing role.
• Strong interpersonal and communication skills, with the ability to engage comfortably with diverse audiences.
• Ability to work evenings, weekends, and holidays as needed to support events.

Responsibilities

• Engage visitors in meaningful conversations about membership, tailoring messaging to individual interests and experiences.
• Support on-site membership acquisition efforts and assist visitors with membership enrollment and related questions.
• Represent The Trustees membership program at properties, events, and community engagement opportunities throughout Massachusetts.
• Share visitor feedback, membership trends, and observations from the field to help improve engagement strategies.

Skills

Sales experience

Customer service

Visitor engagement

Membership programs

Fundraising

Hospitality

CRM systems

Education

Bachelor's degree

Tools

Salesforce

Job description

Posting Information

Hourly Rate: $23.33 - $28.23/hour

Hours per week: 40

Job Classification: Full-Time, Non-exempt

Job Location Type: Hybrid

Location: MA - Statewide

What You’ll Do

Membership is one of the most important ways people connect with The Trustees and support our mission to protect and share Massachusetts' special places. As the Membership Engagement Associate, you will play a key role in growing and strengthening that connection by engaging visitors where they experience our mission firsthand—at reservations, events, and community gatherings across the Commonwealth.

As a visible ambassador for The Trustees, you will help visitors discover the value of membership and inspire them to become part of a community that supports conservation, public access, and cultural experiences throughout Massachusetts. Through meaningful conversations and exceptional customer engagement, you will contribute directly to membership growth and help ensure more people can connect with and support the places they love.

The Role

Reporting to the Manager of Membership Engagement, the Membership Engagement Associate serves as a field-based representative of The Trustees' membership program. This highly interactive role combines visitor engagement, membership sales, event participation, and relationship building to expand membership acquisition efforts across the organization.

Working both independently and collaboratively, you will engage visitors in conversations about the impact and benefits of membership, support on-site membership sales activities, and represent The Trustees at events and community outreach opportunities. You will also provide valuable feedback from the field, helping inform membership strategies and improve the visitor experience.

Responsibility Areas

• Represent The Trustees membership program at properties, events, and community engagement opportunities throughout Massachusetts.
• Engage visitors in meaningful conversations about membership, tailoring messaging to individual interests and experiences.
• Support on-site membership acquisition efforts and assist visitors with membership enrollment and related questions.
• Accurately process memberships and ensure data is collected and recorded appropriately.
• Serve as a welcoming and knowledgeable ambassador for The Trustees, delivering exceptional visitor experiences.
• Participate in membership-focused events and outreach activities throughout the year, with increased field presence during peak visitation seasons.
• Assist with maintaining membership sales materials, signage, and promotional resources at assigned properties.
• Support the delivery of membership engagement initiatives in partnership with property teams and Membership staff.
• Represent The Trustees at community events, partner programs, and other public-facing opportunities.
• Assist with the delivery of membership training and support resources for property-facing staff.
• Share visitor feedback, membership trends, and observations from the field to help improve engagement strategies and visitor experiences.
• Collaborate with Membership and property teams to support membership acquisition goals and organizational priorities.
• Perform other duties and special projects as assigned.

Skills and Experience

• 3-5 years of experience in sales, customer service, visitor engagement, membership programs, fundraising, hospitality, or a related customer-facing role.
• Strong interpersonal and communication skills, with the ability to engage comfortably with diverse audiences.
• Confidence and enthusiasm for initiating conversations and promoting membership through in-person interactions.
• Ability to work independently, manage multiple priorities, and adapt to changing needs and environments.
• Strong attention to detail and commitment to providing exceptional customer service.
• Familiarity with Salesforce or other CRM systems preferred; ability to learn new systems quickly.
• Valid driver's license and reliable transportation with the ability to travel regularly throughout Massachusetts.
• Availability to work evenings, weekends, and holidays as needed to support events and visitor engagement activities.
• Ability to work outdoors and remain active for extended periods during events and property visits.
• Enthusiasm for The Trustees' mission and a genuine interest in conservation, outdoor recreation, and connecting people to special places.
• Bachelor's degree or equivalent combination of education and relevant experience.

Eligibility Criteria

• Current authorization to work in the United States – a candidate must have such authorization by his or her first day of employment.
• A valid driver’s license, as well as a satisfactory driving record as outlined in The Trustees’ driving policy.
• A satisfactory criminal background (CORI) check.

Your Benefits

• Sick time: 15 days per year
• Vacation time: 20 days per year
• 12 observed holidays, 3 floating
• Health insurance: You are eligible to participate in the Trustees health insurance benefit via Blue Cross Blue Shield (BCBS). BCBS also offers additional benefits, such as fitness reimbursement and rewards for healthy habits.
• Health Reimbursement Account (HRA)
• Short-Term and Long-Term Disability Insurance
• Massachusetts Paid Family Medical Leave
• Life Insurance
• 401k with 5% match after 1 year of employment
• Employee Assistance Program: Free access to a confidential service that helps employees and their communities with personal and work-related issues, such as mental health support, counseling, and financial advice.
• Reciprocity: Enjoy access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions for Trustees Staff, Volunteers and Interns.
• Discounts: Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our stores and on stays at our inns.
• Day of Wonder: Spend one workday per year to exploring a Trustees property
• Day of Service: Spend one workday per year to helping with a project at a Trustees property

Equal Opportunity and Diversity

The Trustees is a proud equal opportunity employer and does not discriminate against any protected status including, but not limited to, age, race, ethnicity, sex, gender, sexual preferences, nation of origin, religion, or disability status and strongly encourages applications from people of color, persons with varying abilities, women, and LGBTQ+ applicants. We aspire to reflect and effectively serve the residents and communities of Massachusetts, who are at the core of our mission.

The Trustees’ commitment to advancing the organization’s vision for this work may be found here: Diversity, Belonging, Inclusion and Equity.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We are committed to creating an inclusive and accessible work environment. To request reasonable accommodation during the application or interview process, please contact us at [e-mail].