Member Engagement Advisor

Fort Knox Federal Credit Union; Fort Knox (KY); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Pension

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid Holidays

Life Insurance

Short and Long-Term Disability

401(k) with matching funds

Tuition Reimbursement

HSA/FSA and Dependent Care

Job summary

Abound Credit Union is hiring to support members’ financial needs via phone, mail, or electronic service. You’ll resolve inquiries, review loan applications, and explain terms while promoting Credit Union products. Opening accounts and assisting members daily is also expected.

The role requires basic computer skills, strong customer service, and a collaborative attitude. A high school diploma is required, with additional financial coursework a plus.

Qualifications

• Minimum of a high school diploma or equivalent.
• Ability to effectively communicate Credit Union products and services.
• Self-motivated and enthusiastic with a willingness to support others on your team.
• Maintain a professional and friendly demeanor.
• Ability to proficiently operate a computer, calculator, and copier.
• Customer service experience and specialized financial courses a plus!

Responsibilities

• Answer multi-channel inquiries about loan products and provide member as much resolution as possible.
• Reviews loan applications for accuracy; obtain credit reports, etc. and provide guidance on requested products, services, and financial matters.
• Explains terms and conditions including payment amounts/due dates, and interest rate.
• Promote Credit Union products and services based on member needs.
• Open member accounts, resolve issues, and handle the member’s daily needs.

Skills

Customer service

Communication

Multi-channel support

Education

High school diploma

Job description

Career Opportunities with Abound Credit Union

A great place to work.

Careers at Abound Credit Union

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Current job opportunities are posted here as they become available.

Are you ready to join a team that is committed to hardworking Kentuckians?

If so, Abound Credit Union might be the place for you!

We are driven by our selfless dedication to members and community. We create a connected, learning-driven, and fun environment that fuels our passion to inspire financial wellness. We do that by sharing our knowledge, strength, and accessibility to provide market-leading value that makes more possible for our members.

Here at Abound Credit Union, culture is a big deal. We roll up our sleeves each day to make this an awesome place to work. We want to bring great things to our communities, be awesome to each other, ready for whatever comes our way, and are hungry to learn and grow as people and professionals. Our best is built from the inside out.

Abound Credit Union is now hiring friendly, enthusiastic, and just overall awesome personalities to serve as a resource for our member’s financial needs via phone, mail, or electronic service.

What You’ll Do:

• Answer multi-channel inquiries about loan products and provide member as much resolution as possible.
• Reviews loan applications for accuracy; obtain credit reports, etc. and provide guidance on requested products, services, and financial matters.
• Explains terms and conditions including payment amounts/due dates, and interest rate.
• Promote Credit Union products and services based on member needs.
• Open member accounts, resolve issues, and handle the member’s daily needs.

**Full job description will be provided if you are selected for an interview.

What We Need:

• Minimum of a high school diploma or equivalent.
• Ability to effectively communicate Credit Union products and services.
• Self-motivated and enthusiastic with a willingness to support others on your team.
• Maintain a professional and friendly demeanor.
• Ability to proficiently operate a computer, calculator, and copier.
• Customer service experience and specialized financial courses a plus!
• Pension
• Health, Dental, Vision and Other Insurance Coverage
• Paid Personal Time Off
• Paid Holidays
• Life Insurance
• Short and Long-Term Disability
• 401(k) with matching funds
• Tuition Reimbursement
• HSA, FSA, and Dependent Care Spending Accounts